I eat here regularly and food tastes good. However, every time I ask them to cut my sandwich in 3, they respond that they can't do that. !!!?? Really? Is it that difficult?
I eat here regularly and food tastes good. However, every time I ask them to cut my sandwich in 3, they respond that they can't do that. !!!?? Really? Is it that difficult?
Really good food I recommended
Good spot in Kirkland, great ambience and the sandwiches were good. Got the #16 Club Lulu turkey.
Consistently fast, keeps the sandwiches clean cut and tucked so it doesn't fall apart and they always have great hospitality!
This location has poor customer service. The owner’s daughter (manager)is extremely rude, argumentative and disrespectful!! I asked for soft bread and got home and the bread was tough/ overcooked at the bottom. I asked for pickles on the side (willing to pay extra)...requested so my sandwich would not be soggy and she refused.
Poor customer service. Would not honor my wife's t-mobile coupon for a free sandwich just because I used my own t-mobile coupon for my own sandwich. They are 2 separate coupons! Why can't we use both of them?
I have never had such a terrible experience at a food service establishment, much less at Jimmy John's. The owner should not have a franchise location if she doesn't want to honor their corporate rewards program. They purposely had their staff not fill my online order, waiting for me to come pick up so she could come out and scold me for 10 min straight.Complaint has been sent to corporate (not that they'll do anything) and you 'lady' have lost our business forever.
There was an online coupon giving a free side when ordering a sandwich. I ordered two sandwiches with separate orders to get free sides for each sandwich. It was for me and my friend. When I arrived at the shop, a woman, who seemed to be an owner, treated me like a criminal robbing the shop cause I made two separate orders to get two free sides. She argued that they are individual business and I’m taking advantage by deceiving the JJ system. I didn’t know it was individual business and also am not sure I took any advantage out of the coupon, which is publicly advertised on the website. I remained polite and apologized to her, but also mentioned that they lost a customer. I’d never feel comfortable to visit a shop treating me like a bad person although I just used coupons that the company publicly provided. Btw, the side is only $2! She said that she’s glad that I’m not going to patronize the shop any more cause I’m a bad personal. Wow... if she doesn’t like the promotion, why is this woman so mad at me, not the company advertising the coupons?To future customers to this shop. Please don’t use a coupon. Based on my experience, they will treat you differently, although they may not explicitly say.
Called the store at 8:00 am to see if I could get 20 sandwiches made and picked up at 10:00 an hour before they opened. They obliged and were finishing up my last sandwich as I walked through the door. Helped me load up my car. Great customer service!