On 4/6/22, I went thru the drive thru and ordered two sausage with cheese mcmuffins. I was quoted a price of 5.48. When I arrived at the window, I was told it was 6.02. I explained that's not what stated back at the screen. The worker asked what I ordered (there was only one other car in the drive thru). I again clearly stated, two sausage and cheese mcmuffins. The person repeated something different back to me (sausage mcmuffin) which I replied that's not what I ordered. He asked again. I then repeated the order and explained this is the third time I've said two sausage and cheese mcmuffins. The drive thru person stated that's not what you said and got his supervisor who asked what I ordered. I explained I ordered two sausage and cheese mcmuffins. The supervisor rang up the order. It came to $4 and change, not 5.48 or 6.02. I then explained to the supervisor that this was the fourth time I've stated my order and didn't understand what the problem was. I was calm through out, never raising a voice or demeaning anyone but clearly there's an issue with customer service and accuracy at this place. Its not the first time I've encountered a rude, careless service but no more. I will not be returning this or any place that overcharges and doesn't listen and treat customers with respect.
I ordered hot cakes with a big breakfast. Didn’t receive any hot cakes but got the syrup and butter. I called McDonald’s and they told me to bad if I want hot cakes to come the next day. Disrespectful staff.
Being asked to pull forward to reserved drive thru, and then waiting 15 minutes for food means this isn't fast food. And it's not good enough food, if it isn't fast.
Not sure why this McDonalds seems to be the only one that makes you pull to the front of the store while in the drive-thru but this one does every single time for something that is supposed to be quick. I assume it’s to lower their drive thru times but I’m here to say for Mcdonalds it’s not because they’re fast, it’s because they pull every single vehicle to the front of the store to wait longer for 2 sandwiches. UNACCEPTABLE!!! Why is your management allowing this? Defeats the purpose of a drive thru!!!
Just had a great experience with this McDonald's. I had a rather simple order, so there wasn't much to mess up. What really impressed me was the customer service skills of Sam as he took my order and processed payment. They say good help is hard to find these days, but this location is a true exception to that!
They're definitely improving since I was there last. Cleanliness and Quality appear to be bang-on; service time is still a trace slow (to be fair, they parked me to wait for my order; I'd barely parked when an employee brought my order out). Good enough that I'll come back when I want cheap and convenient.
Used to have the best employees, absolute delights. Now just plain rude.. comments on food selection, making a big deal out of pies for some unknown reason.. Sad place.
Mobile order.... get home and my sons happy meal only had fries and the toy. No nuggets or apple slices. Called up and was told to come back and the entire order will be replaced. Get home and my burger was missing but got a mcrib that I didn't order and once again no apple slices for my sons happy meal. One not so happy customer here. ?
“Because of covid you now have to buy a new cup for a refill” fries were cold and they didn’t care. Not impressed with their customer service.
Great Customer service, Quality of food, and time management. Definitely recommend ?