Winter was fantastic! We came in tonight to celebrate a very special occasion. Food was incredibly fresh and the cheesecake was creamy/delicious. Winter’s service from start to finish was top notch. She hit all steps of service with a lovely smile (behind her mask) We will definitely be back!
Let me begin by saying that this is a mixed review. Hands down, the food is great! Everything we’ve eaten has been wonderful! My daughter asked to go last night as her “last meal” before having her wisdom teeth removed the next day. The visit started out well. The restaurant was not busy, about 50% full. We were greeted and seated quickly and in a friendly manner. Our server came and was really personable saying hello and thanked us for waiting as she is pregnant, had knee surgery and was training someone. No worries, been there done that. Completely understand. We placed our order. When they returned with our drinks I ordered an additional adult beverage and waited. And waited. Our food came, no drink. The person being trained asked about the drink at the same time I questioned it. At this point the trainers mood started shifting. She brought the drink to me, blamed it on the bar staff and stated that she’s the manager, got on them about it took $2 off of my drink. I thanked her and smiled because I do understand that delays and rarely the fault of the server. She checked to see if everything was good and it was. Then it went down from there. Waiting for soda refills, I had to flag down another server. He got our server. She came over, we ordered and added an order of Cajun fries. And waited. Waited some more. No big deal on the fries but the drink would have been nice. My kids, young adults, were talking about waiting so long when another server over heard and offered to help. She went to our server who finally brought the fries. Placed them before me and admonished me by saying something to the effect of here’s your fries. They take longer because they’re fried. At this point, my daughter ate about 10 fries and we were ready to go. Since our server was also talking care of two large tables I decided to simply go to the front, get our bill and pay. I didn’t want to have to flag her down again because she made it clear she was annoyed with us and was less than friendly. Not sure why because all we did was ask for one refill on drinks and ordered more food. The nice young lady at the front pulled up our bill, I asked about the discount on the drink. She asked the server who came to the front, briskly told me the total, said she didn’t charge for the fires, plunked the slips on the counter and walked away. No thanks for coming. Nothing. I have no idea what I paid for as I never saw an itemized bill. I have been in customer service for 30+ years, have been a manager and a trainer. Difficult customers are part of the job but someone asking for drinks or about their order is not difficult. She was rude and I feel sorry for the young lady being trained because that is not how you take care of customers.
Excellent service and delicious food. We shared the T3 and devoured every bite, kids both had fried shrimp baskets, one with fries and one with the best onion rings I have ever tasted. Big portions and don't even get me started on the music, it was like the very best slow jams from Jr. High and I am here for it! Definitely try this place out, Y'all!
I Dine there on July 16, 2022...I was with my family a group of 22 people...This was a new location for us...The Restaurant was very Clean & The Food was very DELICIOUS...Our server name was MANDY...She was SUPERB, AMAZING,WONDERFUL, FRIENDLY, & SHE HAD GREAT CUSTOMER SERVICE..She really knew her job...Everyone was very very satisfied with her knowledge & Great Customer service...I will highly recommend this location to all my family & friends...I will be back soon & look forward to having MANDY as our server🤗
The food here is fresh, delicious and really amazing. The sauce was one of the best I had. It's a must.
I visited the Lynnhaven location on Friday evening, April 29th, with some co-workers - I had made reservations for 7pm. We were celebrating a recent promotion that I had received and I chose this specific location because it has always been my favorite. Mind you, majority of my co workers had recommended a Boil Bay location but I had my stomach set on this spot. We were a party of 12 and the restaurant had a few other large parties when we were there. We were all seated at around 7:15 and ordered around 7:45. Our Waitress was Kelsey, and judging from her attitude, we all could tell it had been a fairly busy day for her - no problem for us, we all work in customer service and know what it is like being understaffed, so we completely understood. An hour passes by, so it is now around 8:45pm, and we had never received any type of update from Kelsey, our waitress, regarding our orders. One of my co-workers brings this to her attention and was told the food would arrive momentarily. Within 5 minutes the food came. My order and another person's order in my party was incorrect. Kelsey takes the order, no type of apology or empathy, and returns it. So the other 10 people in my party is enjoying their meal, after an hour or so wait, while me and the other guest wait for our order to be remade and corrected. It is now 9pm. We wait 15 more minutes and still did not get an update. I asked to speak to a manager and was approached by one of the floor managers, April. I let her know what had transpired and that while we understand mistakes happen, this was unacceptable. Our table was pretty much finished with their food and me and the other guest was still waiting on at least an update to ours. April said that the best she could do was take 10% off of the item that was incorrect - for me, that totaled around $4 and for the other guest, it totaled around $3. Given our check total was around $50+ for each of us, this was completely unacceptable, but April - the manager, said that was the only discount she could provide as a manager. Our food came out at 9:27pm and by this time, the other guests in my party had finished their food and everyone, including me, was ready to get on with our night as we had plans afterwards. I told Kelsey that I no longer wanted my food because now it is just a to-go order and I had plans after the restaurant and did not want $50+ of seafood just sitting in my car. The other guest got his meal wrapped up and took it home. So I came in hungry and 2 hours later, I left the exact same. I do not normally write reviews, but this experience was completely unacceptable and honestly, quite embarrassing because this was the first experience 7 of the guests in my party had at a Twisted Crab due to all of the positive things I had to say about the restaurant. Good food is served here and a lot of friendly staff I have encountered over my previous visits here. Please do better, or find a way to make this right. Kelsey received a very generous tip from all of the guests in my party - 18% mandatory gratuity and we honestly do not feel it was deserved. We never once received an apology or any concern towards the entire situation.
That manager has the poorest of poor customer service I've ever experienced. I would go here every week for an order of wings and half pound of shrimp. This particular day, there was a different waitress and she apparently put the order in for a whole pound. When the bill came, she was corrected and she immediately went to alert her manager. The manager asks me if I am keeping the rest of the shrimp (after only eating about 5 from the bag) and proceeds to say that I would have to leave it if I want the half pound shrimp price. I told her how poor her customer service is and left the shrimp there for I guess their next customer smh. That situation was completely ridiculous. I will never eat there again.
Excellent food and service. Thank you Tito and Winter for your excellent service. Great first experience. We will be back
We took my son here for his 21st birthday and had an amazing time. The staff was friendly and very accommodating for our large party. Special thanks to Winter and Cat for doing an excellent job. Five stars across the board for you all.
It’s was our first at the restaurant and the staff was very friendly and the food was amazing.