As much as I love Panera . This location really disappointed me. My friend went to place an order for me and was told they could not take his order because they were too busy. That was the first wrong doing . He then called and asked to speak to the manager (Tammy baranski ) who apologized on behalf of the employee and told him she would take his order. When he returned to place the order the manager was VERY RUDE. Telling him, she was doing him a favor by taking his order and that he needed to hurry up. I was on the phone with him and I heard everything . I told him to leave. I called up there to speak to her and she was very rude and condescending speaking to me. She rushed me off the phone without letting me barely speak. First of off all you are not doing anyone a favor by doing your job secondly it’s not the customers problem that you are not sufficiently staffed and can’t keep up with the volume. I will be making a formal complaint to corporate
They were OUT OF ALL 7 SOUPS today !!! What is up with that ???
It's Panera Bread is the worst of the worst poor leadership, poor management and no customer service. They seem like everybody just for a paycheck. Most money on a bagels and in the night to get bread somebody to come through but yet they're charging everybody else.
I like this Panera the best. It us the older style with a fireplace and cozy group areas. The new remodeling of Panera is cold and cafeteria feeling. Just not inviting.
Came in today for lunch with my 2 toddlers and found nothing but amazing and helpful people who went above and beyond to help make picking up lunch alone with 2 littes as easy as possible! Food was hot and delicious as well! As someone who's first job was at a panera it makes me so happy and proud to have been apart of this company! ?
Employees were friendly, but the food was just so so, nothing special. I ordered grilled cheese and my guest had cheddar broccoli soup. Would eat here again
Chicken & wild rice soup was delicious. Fresh baked baguette went well with it. Service was good. Prices are a bit high but worth it overall.
I messed up order, and got half a sandwich instead of full.The manager. Tall gentleman with glasses was very kind, to add another half for free.Good job for a great customer service, even though it was my mess up. Will be back again. ?
Always enjoy this place but you need to clean the balls of dust from your fireplace and intake grates for air. Remember, we all breathe that!.
Picked food for my family, I don't eat the food, orders are not filled complete, not happy with the service. Over the past several years I have learned to check the order before walking away, had to drive back several times for shortages. Yes they offer comps for the shortages but the order is filled correctly, then another employee goes thru the items to ensure it's correct, and items are missing. Where is the attention to detail that business should be giving a customer? Last order missed half of a pick two and 3 orders of baggits but the second employee said the order is complete. I had to prove to the manager so she could see.