Working in customer service myself, I understand things have not been the same since COVID shut everything down. However, in what world is it ok to completely ignore the line of customers in front of you to fulfill call in/online orders coming in as you’re standing there waiting. Then when they finally get around to helping you, they have run out of almost everything!!!! Not ok!!
Best Moe’s in Virginia Beach! I will be coming here from now on instead of Chipotle. The prices & options are much better. Everyone here is super friendly too.
It's a Moe's. You will get what you expect. I've noticed that all the employees wear masks around their neck here. Everyone has them on but no one is actually using it. What's the point
I usually don’t mind the mediocrity of this location but today was just trash. I was told I couldn’t get more limes because the employee didn’t want to cut anymore and then she tried to tell me how lemons and limes were the same thing. Then when I was cashing out the cashier rang me up incorrectly and then questioned if I wanted something that she already rang me up for. Also the cilantro lime rice literally just taste like white rice with butter. Please do better as a whole entire establishment but I will no longer be dining here I’ll go to the Lynnhaven location.
The past couple of times I’ve been there, I’ve seen a cockroach. I thought it was a fluke the first time, but today one walked right beside me while I was sitting down at a booth like it owned the place. I love Moe’s, but that will definitely be the last time I go.
I don’t know why I keep coming here. Got shorted on food with both the bowl and the burrito having less than half what they should and then got one tiny bag of chips for two meals. Don’t waste your money coming here.
Great employees. Super polite, quick on the cold table. Will come back again.
The kid preparing my food adjusted his mask twice with his serving gloves smh... food contamination...
Twice in a row that ordering for pick up was a mess. Tonight we had to go back for the order, because it wasn’t complete, and then when we got it home, one item was drenched in queso that we didn’t want queso. Due to allergies, that made the order inedible. The child’s were stale and nasty, too. The manager was very nice and apologized, but this is concerning. Moes would be an easy place to get food poisoning if they aren’t doing things right, and it’s not looking like they are able to do things right. Hopefully they will process our requested refund. If the owners see this: get your act together. Pay better so you can staff, or cut hours if you can’t. No one wants to waste their time and money. We won’t be back for awhile,
Always good food. Expensive for a big family. But everything is expensive these days.