medium steak was burnt on one side rare on the other. Medium burger was well and crusty on the outside. Fries over cooked and broccoli cold.
I wasn't expecting a fine dining experience when I entered the doors of this place but I figured it would be a place where I could enjoy a meal out of the house with my husband. It could have been, but sadly, it wasn't. Here's why...Let's get the simple things out of the way first. 1. The food was mediocre. Probably could have done better on my own.2. The wait was surprisingly long. Over 45 minutes. But there were plenty of tables open and plenty of staff on the floor.3. The bar was a bit messy. But we sat there anyway so we didn't have to wait 45 minutes for a table.4. The bartender hardly looked at us beyond asking us loudly what we wanted to order. And they appeared very stressed which was odd since the bar was only about half full. But they were sure to focus on two regulars and their relatives that came in.5. Appetizer took over 20 minutes to be served (we ordered fried pickels). Entrees took over 45 mins (we got a salad and a quesadilla. Dessert took 30 mins (we ordered one slice of plain cheesecake).Now for the really disappointing part of the experience....When we were served the cheesecake, it came with toppings we didn't want. The food runner was confused and attempted to ascertain the mix up when the bartender shouts from across the room why it was wrong and starts berating the food runner as if they were the one that made the mistake. I am certainly no expert on Chili's what standard operating procedures are, but I would venture to guess that publicly scolding a co-worker isn't one of them.What was shocking was the bartender continued to pour out hateful comments even after the food runner went back to the kitchen. I heard "If you can speak English then you should be able to read English." Very racist, very classist, and completely unbecoming of any human being.Maybe this situation was due to stress or maybe the bartender is a bitter person. Either way, common decency dictates that one should stay calm and move on, rather than highlighting or attempting to humiliate a co-worker in front of customers.Huge side note, the food runner was an excellent employee. They were nice, friendly, jovial even and smiled at every person they delivered to. Give that person a raise!
I haven't been to a Chilie's in ages, but man was it good! It was on a Saturday afternoon. We ordered the Old Timers burger, the Bacon Rancher, and the Caribbean salad, everything was super fresh and cooked to perfection! BUT, the best part of our visit was the staff,(Mair and Anthony especially) we were helped by several people, and they were all incredibly welcoming and professional! We really felt cared for!
I'm in banquet services so I take my job pretty serious. I don't even get tips but I know how it feels not to be recognized when You've given your best. The server we had was HORRIBLE! She bought 2 menus when we had 4 guests. I'm 8 months pregnant so one friend and I wobbled into the restaurant a few minutes after my first two friends were already seated. They'd asked for 4' menus but got 2..After 10 mins, we received water from a totally different server but no menus still. The initial server came back after about 15 mins & took the first two ladies orders but since we were just getting menus we had to skim to see what we wanted. We still ended up waiting another 15 mins to place orders. The salsa my friend ordered was so watery and bland that no one really wanted it and it was a total waste of money. I tried not to complain bc it was a nice amount of people in the establishment but the food could have been much better even if the server wasn't half decent. When the food arrived, it wasn't seasoned well and just not what I expected from a fajita. It looked appealing to be honest but maybe I should have went to a Mexican restaurant instead. I can say the water was very good and cold and the buffalo chicken wings were delicious! That's not what I'd ordered though. The Caesar salads were also good. My bff and I both got sizzling fajita meals and neither of us were satisfied with the first bite so we were given the option to reorder. I got shrimp and she got chicken Cajun pasta. Mine was a bit salty this time around and she complained that hers was still not worth buying again. To add to the fact that no one cleared anything on our table until we left. Plates a cups were piled up. We all don't mind paying for good food and I'm a big tipper when it come to great service but this wasn't it. Chef needs to step his game up. The cheesecake was also great, which I'm sure isn't made there. The best thing about it the manager quickly handled the problem and didn't give us any hassle with the meal change. They were very professional and polite. If I went here again, I would have wanted another server and I would only get chicken wings, salad and water to be safe. Besides that... The management works well with patrons.
It was nearly empty when we arrived for lunch. We were seated almost immediately but waited another 20 minutes before anyone came to get our drink order. Another 20 minutes to take food order. Waitress seemed under the influence of something. Silverware was greasy and had something stuck on it. Tables were dirty. Floors were sticky. Food was not horrible but ok at best. Food runner was rude. Host decided to sweep around our table while we were eating (Not sanitary) I personally don't want that mess possibly flying up onto the table. Not a great experience. I would not recommend this location.
On Saturday, 2/19/22 @ approximately 8:30pm, the waitress, Mary or Maie, older white female with grey hair & a rude demeanor, decided to make our night a living hell. On top of waiting 30 minutes to be seated, this server was as slick and as rude as possible! It took her eons to come to our family of 4 table. Once sodas & waters were served, it took her 30 to 45 minutes to come & place our food order. My sister and I, ordered a drink from the bar, which we cancelled once we never received them, as they were placed on the bar to become watery for an hour. I had to wave the lady down as she angrily came over to say that food was at least an hour behind! She was very slick & rude to all of the patrons on my side as she loudly, sang a song about hitting customers because we were getting on her nerves. She was very slow, too talkative & extremely rude & inattentive! She needs to be fired before someone curses her out or slam her through a table! We walked out before receiving the dessert that we purchase due to the long wait as well as the rudeness of the waitress. I spent my hard earned money to be left with room temperature food, no drinks & no dessert. Worst service ever!! I nor my family will ever eat here again & I'll definitely spread the word!
very friendly, clean, fast with my order, the food was hot
Speedy service and delicious food!
We were a big group. The waitress was fantastic. Everyone liked their food.
Our server Daniella was amazing!! It was her first day and she was a total sweetheart. Food was good and they accommodated me being a vegetarian. Very thankful for our server!