I don't share others' experience.Brian (app shows who made it) made my pizza last time, and it was very fast, delicious, and well made. He was polite and had it ready for me in no time.I'm a vegetarian, and generally eat healthy, so I rarely order pizza, but in the past, for years, ordered frequently from here for my son. They were always punctual, and he never had issues. In fact, only once did they make a small mistake he didn't even complain or bother about, and they fixed it as soon as they opened the box to double check, and saw it didn't match the description 100%. Which, again, he didn't even really care about or specify.Of course, it's not a fine NY or Italian pizzeria. It's Domino's recipes as they should be. We get what we pay for. But for us, we felt that they always gave us plenty for our money in this store.
Seriously, i am so disappointed.I used to order and eat from Domino's in McLean, but Mclean messed up my orders a couple time. I reached out to customer service via emails but i haven't got any responses. So I started ordering from Vienna location.I ordered one thin pizza and marinara sausage pasta.Pizza came half cut like square and the other half like pie cut. I'm so confused.What's worse is my pasta. They didn't cook properly. They didn't add cheese on top. The pasta was so dry and inedible.I trashed the whole thing. Such a waste of money.
Will not come to the phone to speak to a live person.
I will complete this meal with some Pepto to prevent consequences… I got stinky rotten mushrooms. Don’t trust your eyes your nose will tell you what is going on.Mushrooms decay fast, and can turn into dangerous poisonous food.I thought the ham was bad as rotten mushrooms and rotten meet tend to smell somewhat similar. It is the mushrooms…I was hungry, I denied the smell I sense on the first slide. As the marginal satisfaction decreases half the second slide I was not able to down rate the rotting smell.So, Brian has no sense of smell. My first and last order from this store. Bad service attitude. I offered him to retrieve the pizza so he can smell (maybe) but what he has put on itNever to buy in this Dominos again. That is why the rate is 3 stars… no wonder. Still he tells me that he is zeroing my bill. Google should show the tendency on ratings to see if the quality is declining or improving.That is decent but not apologies he rudely told that I am trying to scam him: fine if he doesn’t return the 41.75 of the pizza and the tip he got; I will see it in the balance but I really don’t care. I am not he can come tomorrow to withdraw the pizza. I don’t have time to waste to take it to the store. Enough time took me this unpleasant experience.If you like quality customer service go elsewhere. Or if you don’t want to risk eat poison… for real rotten mushrooms are truly perilous and could get you very sick. Fingers cross I didn’t eat enough toxins, though admittedly I have a delicate stomach and I can’t really eat anything going bad or improperly cleaned.
Update December 14, 2021, after two additional emails, including to the CEO, I received a $41.33 refund check. While my family will never order another pizza from Dominos, we appreciate the efforts by Mr, Cobbler to resolve this failure.It is now 1:50 pm on Nov 20, 2021, with no response from the Vienna, VA Dominos pizza in spite of the below message in which the owner states the following: 'WE WANT TO FIX THIS AND MAKE IT RIGHT."It is now 5:30 pm Friday Nov 12 with no response from Vienna Dominos pizza in spite of following the owner's instructions to email to the address on their response below. And a second email was sent to that same address today.It is now 5pm On Nov 9 with no contact by the owner or manager of the Vienna Dominos at 337 Maple Ave East. Will the Vienna Dominos make this Right?On 11/6 At 5:45 pm Ordered pizza, hot Buffalo chicken, stuffed cheesy bread at 5:45 pm (ticket read 5:49 pm). Ticket 1146. From Dominos Vienna Va at 331 Maple Avenue East Vienna, Va. TOTAL $41.33 and a $9 tip.At 6:55, almost am hour later, called for status. No answer. Vienna location was "we will call you back." (Note the Printed ticket read "EST ORDER READY 6:06 PM.) No call back.At 7:05 called Vienna again. Same message "we will call you back." Unable to cancel order. No call back.At 7:20 called Vienna for third time to cancel. No answer. Same msg. No call back.Interesting that while no one answers or calls back, one can certainly order pizzas all this while.At 7:27 (time clocked from security cameras) barely warm items delivered. The Pizza and bread were not warm and barely consumed.On Nov 8 at 9 am called Dominos corporate. TheVienna Dominos is franchised. Corporate (Frankie) said she was putting in a request for Vienna Dominos to call me to discuss. And that I should expect a call soon.
My order is late, it has been in “quality control” for almost an hour, and no one answers the phone.Update: I emailed Domino’s in response to the owner’s message below, and of course I didn’t hear anything back.
Great place!
No one answers the phone. Ordered and was told 35 minutes, no pizza hour and 30 minutes later. Had to drive to location to request refund and employee didn’t even apologize. Do not go here!
I love dominos but I did called them to change my order and it took over an hour and I never talked to them!!! Horrible service
They forgot to place my order and it was for my sons schoolManager was not helpful at all