I'll give the 3 stars because the subs are good. However, I placed an online order st 3:30PM to be picked up at 4:45PM. It still was not done and didn't walk out with our food until 5:05PM. If you offer a service such as online ordering then someone needs to be on top of that. No reason we should of had to wait an extra 20 minutes for an order that was placed an hour and 15 min prior to pick up time. No apologies or even a lame excuse.
This location needs a lot of improvement. I placed an order online 30 minutes before I showed up they had 5 employees and store manager standing behind counter they didn't even start on my sub which was just a philly cheese steak. I order lunch here often but I won't be back, I have a timed lunch break and can't wait if my subs not ready. Employees had attitude when I complained about wait time and asked for a refund and just canceled my order.
I eat here soooo often and I think this is the best Jersey Mikes in the area! Best employees with great customer service and the sandwiches are always sooo perfect and fresh! Their attention to detail is above and beyond. I always feel welcomed and they never get an order wrong! Highly recommend this location above all others! Thank you for the service and food! Keep up the great service y’all!!
I recently got a Big Kahuna cheese steak at Jersey Mike's for the first time ever. MIND BLOWN!!!! I'm hooked now!! This is one of the best cheese steaks I've ever eaten. The employees are friendly and efficient. The place was clean. Jersey Mike's subs are absolutely delicious!!
10 STARS! If I could give this restaurant 10 stars I would. I’m a regular here, probably come in more than I should haha but the subs are worth it! Not just the subs but one employee in particular, Liberty. I’m greeted by her every visit with kindness as well as her remembering my order. I wonder if she ever gets a day off!! This review is more than overdue, continue the great work Liberty! You make the store and make a terrific employee!
Ordered food online. Arrived 20 minutes later and order wasn’t ready. Left came back 10 mins later and they informed me they were just starting order. No apology. No reason. Just poor customer service. Won’t go back!!!!
Went above and beyond for my food allergies. Passing through town on Christmas Eve and it was wonderful to have a safe meal. Thank you! Merry Christmas!!
If you’re not picky on cleanliness or professionalism it’s good I guess. Jersey mikes overall is one of my favorite food places, but this location is a mess. Food is definitely not replaced often enough so the bread gets hard and the veggies soggy/chewy. The first time I went it was right before closing and the group of teenagers working were blasting music and joking around with friends in the lobby. I assumed the quality was because of the group on shift. But even getting a sandwich for lunch with an older more formal staff the food was the same
After we made our order and was waiting in line for it to be made. The lady that took our order and was also cutting the bread and meats. I think she was the shift manager, stopped what she was doing and went to cashier another customer out ahead of us. After handing cash she came back and started making our subs and never changed her gloves. My wife had the speak up and tell her to change her gloves before continuing with perparing our subs. She then slid our subs over to the young man next to her that adds the toppings you wish. He to had just finished cashiering a customer out ahead of us and came back to his work station asking us what we would like on our subs, and again never changed his gloves. Again my wife had to speak up and tell him to change his gloves after handing currency before touching our subs. Never once did we see any of them change their gloves on any of the prior customers ahead of us after handing currency. To make matters worse they not only handled the subs being prepared, but stuck their dirty gloves into the lettuce, tomatoes, onions, etc. I would give them a zero because of this, but the scale only goes as low as 1. After seeing all this on your food being prepared, I also noticed no hair nets being used. They need to do some serious changes to their food preparation before I ever eat there again. Maybe it's time for the health dept. to pay them a visit on food hygiene preparation. Oh and when you do get to the checkout to pay for your order the total amount does not add up to the menu prices, when you question it, we were told that the menu prices had gone up do to the rise of minimum wage and they have not change the prices on their menu screen yet. Wouldn't this be nice to know prior to making your order and being at the cashier to pay for it!
Second time I ordered a door dash from them and my sub have been completely wrong it is not the dasher fault they dont make the food. I will only order from them if I am going there for now own.