It's crazy! I've had mixed experiences here. Mostly really good, but a couple times my online order requesting lots of vegetables was made with fewer than normal. So frustrating because online ordering is suppose to be quick and convenient! This place has the potential to be THE premier sub shop in Hampton Roads based on the quality ingredients, but it needs above standard employees to facilitate this. You wonder if they care, if they read the online special requests, or what??? It doesn't seem that difficult! So we started going back inside to order. First time back in, a few months ago, the guy made our sub beautifully, but he had no apron on and his soiled shirt tails were rubbing all over the sub on the counter! Gaaaahhh!!! What gives! We've been back since then and it was really good, except please wipe off that meat slicer regularly. One young lady, very nice, but she would drop our meat slices on that dirty machine and put it on our sandwich with the remnants of other shaved meat crumbs. Not ok. I just hope this inspires management to develop some structured procedures and train staff better because this place could be the best of the best!
One of the best tasting sandwiches that i have had in sometime, and i am from PHILLY so I can speak on the selection that I had which was the: PHILLY SPECIAL...✅
Line moved quickly and my sandwich was good.
Great customer service and best subs around.
They delivered the wrong order. Not only did they replace the order for free, but they gave me a coupon for another free sub. They were very apologetic and very friendly. Very impressed with their customer service.
Girl in there idk if she’s the manager or not had an attitude the whole time i was in there this was my first time there and I’m not going back cos i work with customers all day and this was the worst customer service ever!!! The food wasn’t labeled and leaked all over my cookie and in my car.
So my boyfriend and I came in for dinner and ordered the same sandwich but we wanted it made differently he wanted Mayo in his and I didn’t and I still got Mayo on mine along with vinegar and oil which made the sandwich taste nasty and way to sloppy. The guy that was making my sandwich wasn’t paying attention at all no matter how many times we said and repeated our order he seemed like he was high on weed or something he was out of it and wasn’t paying attention to our orders at all. I would NOT reconsider people to come here to this location unless they want to be disappointed because that’s what’s going to happen . I can make a MUCH BETTER SANDWICH then this slob. And the other customer ended up ordering chicken and it was clearly beef but they said that it was chicken when even I saw that it was been and not chinked. Like I said I can make a much Better sandwich then this slob they call a sandwich
This evening experience was horrible, the lady who made my subs seem to not be in a good mood, moving fast but rather sloppy, told me when it was time to add the extras that they ran out of tomatoes!! Something that should’ve been stated before ordering…dropped my change in my hand like she was giving something to a enemy..I’ve never had this type of experience at this location before today.. I will not go back in the late evening if this is what I’m up against
Delicious jersey Mike's. Staff fast and friendly
Most of the time its a friendly environment the last few time the young lady that was cutting the meat didn't say ill be right with you. I stood in line 5 min so i sit down then she asked if i needed help.. The young lady at the register came from the back with a stank attitude. They should stay home if they don't want to work.