KFC

5209 Williamson Rd, Roanoke - 24012
121 reviews
Chicken Chicken Wings Fast Food
(540) 362-3187

Really shocked to spend $30 and all of the food was cold. The chicken sandwiches tasted like they were refried . Extremely gross.??

Ordered 3 piece chicken strips and what I got was pitiful. Three tiny little pieces that should probably have been thrown into other orders as a bonus. They would have barely made one decent strip together. And the drive-thru attendant was very abrupt and rude.

So apparently we have to ask for biscuits and gravy. Neither of my meals came with biscuits like it suppose to then today they put my biscuits as one my side choices and I asked for mash potatoes n gravy. Came home to no gravy. Smh

Chicken was mostly cartilage (or something similar), biscuit wasn’t even cooked all the way and they forgot several items of my order and even got one wrong. One of the staff was rude to the lady who ordered in front of me. I would give zero stars if I could.

Let me start by saying that I probably didn't know that when I ordered "hot-wings" that they would be served hot "AF". The chicken far from tenders were covered from top to burnt bottoms in a toxic grease sauce from hell. Resembling the grease dripping you might find in the catch under the burners, early in the year when yur cleaning yur grill out for the season ahead.In retrospect, the dried pork rind looking pieces of chicken (?) chips were absolutely smothered in hell spice and grease. Every bit of $10.00 worth. When I asked the window person to "please, could I have some honey mustard sauce with those, as well as some extra napkins and 1 packet of ketchup? The lady told me "Sir, all of that will be in there when we're able to deliver er that order out to yur car". As she slid the window closed with her back to me.

This store DOES offer the new Beyond Chicken. For that I give an extra star.I have not been to a KFC in years, but I remember how the food tasted and served. It's NOT like that now. The Beyond Chicken is NOT appealing like the commercial, it's just cubed, lightly prebreaded, and not prepared like the KFC chicken tradition.No corn on the cob anymore, just generic corn in a little cup. No butter, no seasoning. Not KFC tradition.My "Famous Bowl", was dry, no gravy. Cheap mashed potatoes, a little corn, and chicken bits instead of actual chicken breasts cut up. Plus, the small extras like jalapeno peppers are no longer available.Now, the service was not impressive either. The attendant seemed clueless to their own menu items. Our questions were simple, but another employee had to step up and answer them, and they were more indifferent to our questions than sincere.Sorry, this may have been the reason I stopped going there, but now I know why we won't be going back.

For the first time in ~7 visits in the last 7 years, the service and the food were on point! Lady up front on Sunday 11/28 was awesome! Got home and food was fresh and hot!

Your food is good but add a coca cola for free please done

Okay... messes up orders. Food quality went down. They should have kept the buffet, the food was best when they had the buffet because they had real cooks then. Now everything going downhill.

Food was hot and delicious but the service is horrible. Everytime I visit this KFC they take forever to hand out food I waited 12 minutes on fries when it only takes 3 1/2 minutes to cook.