WOW! I have to give kudos to the only person who showed up to work. He kept his composure while efficiently getting the long line of orders to the grumpy, half awake, non-appreciative customers. The manager shouldn't let that happen. I give a 5 rating to him alone. Wish I caught his name. Muscular and hair in a ponytail. They're lucky to have you! I'm only here 3 days but I'll patron anyone with that work ethic.
I am from Grundy, Va and stopped by there today because I was craving a Duncan donut so bad! YES duncan donuts are my favorite but I stopped today in Roanoke, Va on Franklin Road and got a dozen of mixed donuts today and they were absolutely horrible! They were so dried out. A really nice black guy waited on me and checked me out at the register. He was very sweet. I have absolutely nothing to say about the worker that waited on me but I paid over 13.00 for a dozen of hard donuts. There was one donut out of the whole box that had a little soft chocolate on it I tried to eat and I just couldn’t! They were ALL dried out! I brought them straight home and opened the box, felt of them and trashed them. Please if you are gonna sell these make sure they are fresh! Thank You
One star is way too many for this place....This place is always out of everything the doughnuts are so stale they're hard along with HORRIBLE customer service and terrible attitudes from staff its obvious they do not care at all....and the facility it's self is filthy. It'd be their best bet to go ahead and close the doors.....it's wasting the owners money to even unlock the doors. Disgusting
I just bought a caramel frozen coffee drink for one of my coworkers today at this Dunkin off of Franklin Rd. and there were tons of tiny pieces of very thin shreds of plastic all in the drink!! omg!! My coworker got them caught in her throat and had to leave work to go to the Dr!! I have frantically been calling the store and it just keeps ringing until it tells me to put in an access code so they are not answering the phones there! This is crazy!! She could have choked to death!! Not to mention we don't even know how many shreds she had swallowed before getting chocked as they are so thin. Do not drink or eat anything out of this place!!
Fast and efficient service..great food too bad they dont have one in martinsville
It's snowing. Guy behind the counter said we should be at home not getting donuts. Didn't give us the right number of donuts and put cream in both of our coffees instead of just the one asked for.
The food is ok, but like with many places the choices are limited. Not happy that the cashier makes drinks without gloves and touching the lids
My coffee was made correctly. Fast and friendly staff and service
We were in town for an appointment oct 10. The 2 guys working were helpful and nice.Thanks for the courtesy guys!!
We munchkins and 2 caramel marciatie's . Donuts were fine. But we threw the coffee away. Never tasted anything so bad there was no sugar in it at all.. I'll never get another one there.This was on Franklin Road.