Great ice-cream but the service is lacking. Employees don’t know much about the menu and treat me like I’m bothering them. I have gone here about 4 times now and it hasn’t gotten better. I also know that bad management is to blame. A good business owner would know that a happy employee makes a happy customer. Do better.
UPDATE: AFTER THE OWNERS LENGTHY RESPONSE TO SEEMINGLY COVID-SHAME MY REVIEW I AM DOWNGRADING TO A ONE-STAR. IF THIS BUSINESS WAS SO INTO COVID CONTROL THEN THEY WOULD HAVE ENFORCED MASK REQUIREMENTS IN THE STORE.ALL GUESTS IN THE STORE WERE MASKLESS EXCEPT FOR MY GUEST AND I SO WE CHOSE TO EAT OUR ICE CREAM OUTSIDE.SO LETS CALL THIS LIKE IT IS.... A TANTRUM ABOUT A REVIEW THAT THE OWNER DIDNT LIKENOW, NOT ONLY WILL THEY NOT GET ANY REPEAT BUSINESS FROM ME, BUT I AM MORE LIKELY TO SHARE MY NEGATIVE EXPERIENCE WITH THIS BUSINESS WITH EVERYONE I KNOW.The ice cream was ok. I asked to have a small taste spoon before ordering and they told me that they didn't do that. The ice cream that I wanted only had scrapings in the bottom of the container and I asked if they could get a fresh container to dip out of and they told me no. Very unimpressed. They did not earn my repeat business.
The ice cream was decent, which is the only reason they're getting more than 1 star. The decor had good vibes, but the service definitely did not.We waited 10 minutes at the register, trying to pay, before someone finally came over and rang us up (only because the big group behind us was finally ready to pay too). We had already finished our entire cones by then.The kicker was that one of the workers prioritized taking a phone call (the phone was right in front of us) and washing dishes instead of helping us or the other customers. First and last time visiting, for sure.
Great place to satisfy your sweet tooth! They have so many flavors of ice cream, a variety of cakes, pies, cookies, etc. as well! Very clean and friendly staff. I also enjoyed the seating they offered as well within the business!Photos Complimentary of the Google Pixel 6 Pro
Pretty popular, ice cream shop.The display board shows tons of ice cream flavors; but when it came to ordering.... there was a small limited amount of flavors. Every other flavor was sold out. So I was limited to choosing something different.I choose the superman ice cream and that was delicious of rich flavoring. I just wish they had more flavors....
this is the best ice cream and the staff is just as sweet!! they have more flavors than you can think of and they rotate your selection so you're always happy to see your favorites but also tempted to try something new every time you go in. also they have the cutest vip membership card for your key ring and you get 15% off every order! like i needed a reason to go more ;)
Really great ice cream!!!!
Really good icecream, it's well priced. My mum says the red velvet cake is better then shyndigs. The cheesecake was super good as well, also the ice cream is heavenly. 10/10 would recommend checking it out. This is a picture of the kitty kitty bang bang ice cream at home, it's probably all gonna be gone before tomorrow lol.Edit: just want to add that the ice cream is really smooth, is so easy to scoop.
This place is great for a date night! We stopped from out of town and were super excited to have so many options to try. The bakery items are just as good as the ice cream, a must try!
Best Ice Cream in RVA! I highly suggest you check them out. They have classic and unique flavors. It's a must stop by when I'm in the area.