Breakfast was similar each day with a nice variety of hot and cold items to choose from. The front desk staff were always helpful! Hotel was modern. Our room had a couch, a desk, and a fridge. Nice extras. The only microwave in the hotel was in the kitchen area but was accessible at all times. Shower was roomy enough for two! :)
I felt that a microwave should have been available in every room. Only one dial up microwave available downstairs in eating area. We should have been notified about the swimming pool was going to be unavailable.
The amenities were extremely lacking. Their swimming pool was not in service and they said it’s been on and off service for several weeks. They had 1 phone in the whole entire room and the buttons didn’t work. You couldn’t even call outside the room. None of the buttons worked. There was 1 trash can I’m the whole room. The trash can had no trash bag. 1 phone in the whole room. No microwave. The hotel had 1 working microwave in the whole entire building. The hair dryer was broken or not working in any of the outlets in the room. The blankets had a stain. The bath tub had still water that did not drain properly. There is a brown/tan stain on the tub. The tiles/grout had brown stain. The hallways were too warm almost like a sauna. A person could faint if they get too hot. The exercise room had half of the machines not working.The only positive thing is that majority of the staff were friendly. The cleaning lady gave us trash bags immediately.The girl downstairs told us we had to call another hotel if we wanted to swim and when we did, their chain hotel said no they will not accommodate. So that was disappointing. I am really not sure how this hotel is even rated 4.2 stars. No working pool, hair dryer broken, stains in bath tubs, tiles and even in blankets. Phone wouldn’t dial out. 1 working microwave in the entire hotel?
I'm always impressed with the service and accomodations. I never have issues with special requests when needed. The manager of the hotel seems to always be available when needed. This is always my go to spot when I need a home away from home.
First room was not cleaned there was hair in the bathroom and sticky toilet. Got moved second room seemed better until I pulled sheets off to go to sleep and found a dirty underwear tucked away in between the sheets so obviously sheets did not get changed. Disgusted to stay there couldn’t wait to check out. I would not recommend this place.
Dated Hyatt near the RIC airport.The Hyatt is located in middle of a large shopping complex with Target, Publix and many restaurants in walking distance.They do have a Shuttle which is shared with many other hotels and run about every 20 minutes.The rooms are very dated. The AC in the room was not working properly so the hotel manager had to come for 5-10 minutes to fix it, the room just felt old.Breakfast offer is nice and is average in line with any other Hyatt place property.I got stranded at the airport due to a flight cancellation after I checked out of the hotel. Instead of returning to this hotel I stayed at the Fairfield by Marriott and was very impressed with that property.
We checked in around midnight. The man at the front desk took a long time assigning a room. We were put in an ADA room which was neither requested nor appreciated. The grout on the shower walls was dirty. The A/C unit would not turn off, nor go to any other setting. We were too tired to call the front desk about it. This property seems to have gone downhill in the past few years.
The hotel was just ok. The front desk clerk was very friendly and helpful when I arrived. Good location, however needed a little work. It was chosen for me; but I just felt the hotel was not worth the price as compared to other major hotel brands.
Nice clean hotel. Staff very friendly. Recommend to anyone traveling to Richmond. Beautiful room. Shower was awesome. The bed was so comfortable I didn't want to get up for work. Love how close stores and restaurants were.
My reservation was paid for. I even paid $50 extra for an early check in. They still wouldn’t let me get a room and said airlines were priority. So I paid for a room and they gave it to someone else nice.