Hotel was nice, needs updating in rooms. Some fixtures were worn. When asked about gathering in the bar with family we were told that was not permissible. We were told they did not allow that however a birthday party was held the same week.
The staff at this hotel are excellent, very friendly and helpful.\\n\\nThe rooms are not up to par on what I expect from Hilton. The first room we were in smelled horrible. The outlets on the wall didn’t work so the tv, lights and coffee maker wouldn’t work either. A quick call to the front desk and they had us in new rooms within 10 minutes. The second rooms were much better.\\nThe hotel needs to spend some money on updating the rooms. Carpets are old and used, beds are creaky and lumpy. Lots of cosmetic/eye sores throughout the room.\\nOverall I would not stay at this hotel again or recommend it.
Excellent hotel. Wonderful decor. The rooms were clean and spacious. The dining options in house were great. It features a very good breakfast cafe and in the evenings Shula's Steakhouse which lives up to it's reputation.
Our family enjoyed a weekend getaway at the Hilton Shirt Pump, which is not far from Richmond. The hotel was nice and in good shape overall and our room was very clean. Pandemic safety was still being followed (thankfully!) and we felt comfortable and safe during our stay.
I have no complaints! Garage downstairs with easy elevator access. Huge fitness center and everything worked. Free weights were all there and the water was nice and cold. The room was great and nice shower. Service was excellent and friendly.
I've stayed at this Hilton several times since 2015 as an overnight stop on our way to Florida. We always stay on the Executive Floor. The perks of Executive are worth it for an overnight. The hotel is generally lovely and the staff are accommodating. The main reason I'm giving it 3 stars is the dang showers. Ever since 2015 the floor in the showers are a disaster. I think it's hard water staining, but honestly, it looks attrocious. You can never tell if the room has been properly cleaned or not. I would've have thought this is something they would have fixed over the years, but I stayed there in 2020 and nope, still a disaster! The room was also looking a little ragged the last time we stayed last year. It's time for a soft upgrade for sure, but generally it's still a good spot to stopover.
Our stay did not start well. Pulling into the driveway there is an event entrance and what appears to be a spa entrance. After circling the property it became apparent that the spa entrance was also the main hotel entrance, although there were no signs indicating that. Approaching the front desk, we were informed there was no luggage assistance, no room service, no restaurant service except in the morning, and the embedded Starbucks was not open on Sunday through Tuesday. (We were checking in Sunday afternoon.) The hotel is badly worn, suffering from obviously deferred maintenance. Carpets, elevators, furniture, and some walls and ceilings are badly in need of refurbishment. The dreadful red patterned carpet that was merely garish when the hotel opened and is in the hallways, is currently soiled and faded. The furniture in our executive suite, never nice to begin with, was shabby and forlorn looking. The executive floor lounge was closed with all signs removed. In a very bad sign, the awful packet coffe in the room was no worse than the complimentary morning coffee in the lobby. The only creamer available for either was one of those chemical glop products. I could barely give this facility two stars. Five stars would be absurd. A Super 8 affiliation would be more appropriate, and the prices should match. What we paid for the suite was a very bad value. Having been at the hotel opening, it was sad to see the state it was in, and how far the property had declined.
After months of letting this simmer, it feels like a personal obligation to complete this Hilton review. This is one of the three worst properties I personally have stayed in out of thousands. I kicked myself for months for not checking out of this hotel after the terrible experience in the first room, and certainly for not leaving by the first morning of a two night stay. We had reserved a room on the executive level although the Executive Lounge was closed in September of 2021 because of Covid concerns. The first room we checked into had ants crawling on the heavily stained carpet near the upholstered sitting chair. We called to change rooms and were shortly accommodated by transfer to another executive floor room. This second room had water damage in the ceiling, stuffing coming out of the headboard, mismatched lampshades, a ripped lampshade, and filthy carpeting. But no ants. We were informed that there were no other executive level rooms available, and because we were hurried to make our dinner reservation, we accepted this deplorable room. We should have exited the next day but had a full itinerary. Check-out after two nights was remarkable for the desk clerk asleep in a side room, snarling that we did not need anything from him to leave. This property was researched extensively. What a lasting, horrifying experience that marred our vacation to Richmond (an oxymoron?) Any favorable review of this hotel does not realize the deplorable conditions lurking within the walls, ceiling, and some of the rooms.
Very nice hotel. Staff was excellent. If not drinking at the bar, but have your own there is a nice lounge area off the bar for gathering with friends that is perfect. As Diamond members the staff goes out of their way. Diamond member parking and Drink/Meal allowance is a very nice perk, even good for alcohol. Clean and super convenient to the Riverplex fields with many stores and other restaurants in the area.
Excellent stay, from the friendly front desk and restaurant staff to the clean and quiet room, perfect room temperature, and comfortable bed. The breakfast was delicious as well! Highly recommend this hotel as a stop over when traveling from NY/NJ area to Florida. You will get a great night sleep!