Very disappointed went in to specifically get dairy free ice cream as I saw a news article saying all locations had dairy free almond silk ice cream. Stood in line for 20 minutes to be told “I don’t think we have that “ .
I love Cold Stone Creamery. I got the Chocolate Delight and watching them mix the toppings was so cool!
Was just here with my very patient and sweet two year old who asked nicely for ice cream. I told him we would share it. We waited our turn, ordered our ice cream, recieved it, and walked to the register. Where we were completely ignored. For five full minutes. An older gentleman I suspect was the manager saw us and completely ignored us. The person who made us the ice cream ignored us. The other person making ice cream walked over to the register where we were standing, looked at me holding a 2 year old and my debit card, looked at the register, then walked away and ignored us. I called out "hello" and waved my card several times. At that point it was insulting and humiliating and my son was very sad. We left the ice cream and walked away. Worst customer service I've EVER had at an ice cream counter. Worst part was when we left my son assumed it was his fault and said "sorry" to me. I explained it wasn't his fault, and he was a good boy, the people at the store were just naughty and not good like him. I told him we would get ice cream somewhere else. We will never be back at this location.
Love the ice cream!
Very unprofessional
nice staff and the ice cream if so delicious
I love the Birthday Cake Remix. It’s heaven.
Every time I've gone there has been little to no wait. Prices are reasonable given the amount of ice cream you can get.
This ice cream is delicious - some of THE best I have ever had in the world. I tried both the strawberry & pistachio. The strawberry was delicious and if you’re a pistachio lover, you will get a large amount of nuts. I don’t know how they do it, but it tastes and feels amazing. The only downside is the price however at least visiting once is definitely worth it!
I love it here!! FYI, it is a hot spot! Depending on when you go, there may be a LONG line. So PLEASE PACK YOUR PATIENCE...and BE KIND!??