I ordered Chicken Chow Mein which I assumed would be similar to the Chow Mein I have had at other places. For example, I eat Trader Joe's Chicken Chow Mein regularly and it looks like the picture below. I also googled Chicken Chow Mein and all the dishes look similar to the Trader Joe's version. However, at Jacky Chen's it is a saucy cabbage, celery and chicken dish without noodles. Their website doesn't provide a description so for anyone else who might assume they are getting a noodle dish, I have provided a picture below so you can see what you will receive at Jacky Chen's. I have been a loyal customer at Jacky Chen's for many years and was really surprised by the response I received when I called to explain that what I received was vastly different from what I believed that I was ordering. I think it is only fair that they include a description or a photo on their online menu so that customers know what they are getting. Instead of acknowledging that this could be confusing to customers, I was told repeatedly (in a condescending tone) that I must not have ever had Chow Mein and that the information that turned up in my Google search was incorrect. Given that their version is so different, in my opinion it seems that providing a description or a picture would be the right thing to do for future customers. Although this was quite frustrating, the rest of the food was good so I am giving it 2 stars overall.On a side note, Trader Joe's Chicken Chow Mein is amazing and highly recommended! Jacky Chen's Chow Mein is a 1 star dish in comparison.
Great food. Definitely best Chinese in the area.
This was my first time ordering from Jacky Chen using GrubHub. I ordered the sesame chicken combination and the beef fried rice. The food was so fresh and delicious. My order arrived on time nice and hot. I will definitely be ordering from this restaurant again. ?
Their food is lit ? when say fresh I mean ???Mouth watering Keep it up ?❤
I've been going here for many years and in the past I would give them a 5 stars rating... BUT ! ! ! Now.. I have to say it is now tasting BURNT every time I get orders there, SO, I have STOPPED going back there. Sorry Jacky Chen
Hands down my favorite Chinese restaurant
Delicious food!! I was extremely surprised how good. There was nobody in the parking lot and I was worried they weren't open, I went in and was greeted by a man behind the counter, the food was ready and warm. It was done a bit earlier than I expected but that's good.
Great food . One of very few found in Virginia. From New Jersey.
alright. so if there is a line, its SUPER SLOW. but this is the best chinese I've had in virginia, and I've been to ALOT of places.
Love this place! My most favorite take out. When I lived across the 757 I would order take out from here because it's so good!