The young men who work here could use a little racial sensitivity training. I said thank you 3 times for items received and just got cold stares. There was a car in front of me with a person who they practically were falling out the window on which delayed me pulling up as well because they spent 10 minutes having a conversation and party time. I realize it’s Petersburg, we can’t we do a little better, corporate office? Do you even go there to to see how atrocious this place is
I stopped in for lunch today at around 1:45 PM I was greeted by a very rude manager who said their system was down and they cannot take any orders and when I asked if there was any other restaurants in the area I can eat because I’m not from here she said I was a crazy mother Effer had to carry myself out the store and started yelling at her employee that actually try to help me.
Even though there was a line at the drive thru, service was quick.
Their chili is consistently great but if you need a receipt for your purchase you won't get one.The French fries are awesome.
Came through here for my regular chicken salad. I orders 4 ranch with it and an I sweet tea. Got my food and had two dressings not of what I asked for, my tea was sweet, and no fork or spoon! I sat 15 minutes at the window while they acted as if I wasn't even still there and then finally when they saw I wasn't going to drive off they opened the window . When I told them why was wrong they gave me two very small containers ( like a sweet and sour sauce size) of ranch. I then said I ordered 4 and they told me no even tho my ticket showed I paid for 4! And closes the window. I had to wait again to then tell them I had. No silver ware! And they still didn't give me the correct drink! The guy at the window looked complex out of it. And I left kissed off. Needless to say I was only able to eat a few bites of my salad because it's not so good without dressing! Worst Wendy's ever! And a staff to match!
Usually fast friendly service, but lately it seems like every time I go by something is broken. Today it was the frosty machine; last time it was the computer.
Dont get this place wrong now its a 5 star for me the majority of the times I go but here lately it seems their system is always down and it has always been around noonish to 1 pm its a very clean restaurant as it has been recently remoldeled
As an AVID lover of Wendy's who dines at various locations at least once a week I was beyond disappointed this morning. I went to this location, ordered a $5 Bacon Double Stack Biggie Bag (plain, just patties, bacon and cheese). After I received my food I pulled in the parking like to check my order and unfortunately saw there was mustard on my burger. Even though I'm allergic to mustard, no worries we're all human and people make mistakes. I go inside, reiterate to the gentleman at the counter (he will remain nameless) not only that my sandwich was made incorrectly but also my mustard allergy. He takes the burger, and in a couple minutes comes back with a bag with my burger in it. 20 mins or so later as I'm traveling down the interstate and have already consumed my nuggets and fries I'm ready for the burger and when I unwrap it it's the SAME exact burger with the mustard poorly WIPED off! I call & speak with the manager who was EXTREMELY apologetic, professional, polite, and willing to remedy the situation but I declined to come drive back to Petersburg when I'm already 20 mins away. I appreciate the manager and she is not at fault whatsoever; but as someone who has worked in the food industry before NEVER would I sacrifice someone's health by being so careless, reckless and having no disregard for simple customer service. Gotta do better my boy!
So called manager just there collecting a check..Literally sitting on his butt entertaining the young males. Not putting any signs up that place is closed. Noone.at drive thru. District, regional,and corporate have extremely low expectations ¡
So called manager just there collecting a check..Literally sitting on his butt entertaining the young males. Not putting any signs up that place is closed. Noone.at drive thru. District, regional,and corporate have extremely low expectations ¡