Their food is OK but don't order takeout from them. Even going in person to speak with them they weren't willing to work it out. My BF was very upset they took our $50 payment even though we cancelled our order. The only thing we could do was cancel because they changed our food out to something more expensive without contacting us. Then they said, if we wanted our food we would have to wait for the other orders to be finished and place a new order because all they did was make the one item we didn't want, that they swapped out for, and then stopped cooking everything else. They also said they wouldn't refund the order or continue with it because it was cancelled. So we drove over there just to be told to our faces we weren't getting our food after they messed up the order and they were keeping our money and if we wanted our meal we had to pay them more money. Abysmal customer service!! Luckily the app was able to refund us, but they blamed it all on the app. The app didn't force them to substitute an item without our consent. My BF has sworn never to order from them again. This wasn't the first time ordering from them either, we live nearby so it was easy and convenient, but you can't help it if they want to alienate their customers. ?
I buy there all the time being that its local and i live in the neighborhood however, they need to improve their customer service skills. Just purchased food and they weren't hospitable at all. i asked for a particular item when ordered through phone. When i came to pick up, the pico de gallo was NOT in the bag that i asked specifically for. instead of just ringing me up, she told me that it was a 7 dollar minimum after i paid 30 dollars and and asked for the side specifically.
I usually look for small places like this because the food quality is great. Not this one. It was very disappointing and expensive. I see a lot of good reviews, so maybe ya'll had a better experience. I wouldn't come back nor recommend it.
Been looking for a legit taco shop since leaving home. Lots of Mexican restaurants but no taco shops near us. A coworker recommended this place to my husband, so we made the 20min drive and ate here so our food wouldn’t be cold and soggy. 10/10 highly recommend, will definitely be eating here again. I got the California burrito, my husband got the barbacoa plate. Everything was very good, if we lived closer I’d eat here regularly.
The most Authentic Mexican restaurant in Norfolk and its not close. Tacos are reasonable price and the Carne asada tacos are the best in the area aside from a taco truck in Norfolk. Tamales are great and their hit sauce is fresh great restaurant same quality at El rey 2 with a bar
Well it's not quite California taqueria because well it's in Norfolk BUT if this was a little hole in the wall in SoCal I'd come back.If you've had SoCal Mexican and you like it that's all you need to read.If you've been east coast Mexican food all your life give this a shot WITH an open mind because SoCal is different. In my opinion both styles are good but it's hard to compare.This place has FRESH , I mean making them while I'm ordering, tortillas. Food is cooking as you walk in.It's a hole in the wall place and those are my favorite!We had all the picture below and ate everything! Cali burrito was good. Fries were good. The Carne asada was excellent! Barbacoa taco amazing!
Been looking for a legit taco shop since leaving home. Lots of Mexican restaurants but no taco shops near us. A coworker recommended this place to my husband, so we made the 20min drive and ate here so our food wouldn’t be cold and soggy. 10/10 highly recommend, will definitely be eating here again. I got the California burrito, my husband got the barbacoa plate. Everything was very good, if we lived closer I’d eat here regularly.
very cute lil place. amazing food and they actually read the special instructions! would recommend :)
Food was delicious but the girl at the front counter had a no customer service skills and eyeballed me the whole time hella rude and this was my first time coming here. Customer service is key any business it’s what brings the customers back.
I walked in smiling and cheerful and walked out annoyed at how nasty the woman working treated me. I hope you have a better day, obviously your day has been bad for you to treat a kind stranger so poorly.