Burgers are tasty, cajun seasoning is good, sauce is good.. little different then a regular straight up burger but I like it. I ordered delivery and I'm sad that I didn't get my drink though.
No curbside spaces. Arrived and called to inform I was there to pick up. They said will bring out to me when ready. 20 mins later no order. Called, was out on hold, then hung up on. Called back. Put on hold a long time again. They finally came back to say the order was being packed up. Waited another 15 then went inside. A lot of people waiting for orders. Finally someone called my name and I took my order. Got home and the ribs were dried out and burned. So disappointed!
We've been going to this restaurant for many years. We always enjoyed going. We have noticed customer service was slipping. Tonight took the cake. Dont' sit at the bar!! The bartender was our waitress and she was bad from the start. We waited 20 minutes for our appetizers and had to ask for them. You could tell she forgot to order. Of course they came 5 minutes before the meal. Food was okay. I asked her for baked potato with butter only. It came out with sour cream, which I can't stand. Ruined the entire taste. She never came back to ask us how things were or if we needed anything. The worst service we've had in a long time. A $60 meal that was not enjoyable. That's okay. We tip on what type of service we get. And we will not be back.
I ordered from here for the first time on DoorDash. There was a hair in my lemonade . I ordered a cheeseburger, there was no cheese. The fries in the bag were cold and the bag wasn’t even halfway full.
Ordered wings and they were absolutely disgusting. Aside from the bland seasoning, the wings were very fatty/gristly and many were undercooked. These were some of the most unappealing wings I've ever seen in my life. Will not be ordering from this establishment ever again. Please do not reach out to me if you are employed by this establishment. Nothing will make me reconsider my opinion. I wouldn't eat this food for free.
Went in last night (11/5/20), greeted by the togo person or host right away. Ashley was our waitress and she was AMAZING! Hands down the best. Had my usual plain hamburger with veggies - amazing and on point. Kiddos had chicken fingers and fries and while you are probably thinking you can't screw that up well ya can. They have the better chicken nuggets in the area (kids tested). Of course you can't forget about the donuts - amazing and always on point! Again - our waitress was amazing - she had a large table, our table, and another but still managed to keep up with everything.
Shoutout to Troy at the Newport News Smokey Bones for his excellent customer service. So friendly even though he was the only one responsible for hosting and serving. Thanks Troy for taking care of us like you own the place! Your manager should be proud. Yvette and Dave
Very good ribeye. Were out of brisket but it was busy. Stephanie was awesome, took very good care of us!
Haven't been here in over 10 years, and the food was excellent. Staff was great and the service was good!
Service was a little slow, food wasn’t hot when received and I had to send my husbands plate back, place was cold....