Taco Bell

12126 Jefferson Ave, Newport News - 23602
163 reviews
Fast Food Mexican
(757) 930-0058

Ordered two soft tacos with just meat and cheese, got this and one dosnt even have meat it’s potatoes. We get up to the window and they have the music so loud you can hear every word, which wouldent be an issue but it was nothing but cussing. The taco shells were dry and cracked and everything was just absolutely thrown together like they could of cared less. Every single time we go here they cant manage to make a meat and cheese taco right.

I'm not sure if the dining room has opened up but once again, my drive thru order was missing items. That was the reason I quit going through it. I always went inside. I probably should have checked but with kids in the car I just wanted to get home. Also, how hard is it to put what is on the screen in a bag?

This review is for Jasmine at the drive through. She asked me how my day was and was smiling and pleasant. Managers, do what’s necessary to keep people like this around

They are fire!! The lady in the kitchen made the best power bowl I've ever tasted. They are clean, friendly and no nasty ATTITUDES! I'm no stranger to Taco Bell. I want to thank them for the experience, it reminded me of New York City. That's a good feeling. You guys are it!!! Thank you!!!

We ordered a late dinner from here. I ordered on the mobile app, so everything comes through exactly as I want it, as we have several vegetarians in the family. We've learned the hard way that if there's a mobile app to use it. We are big Taco Bell diners, so we order frequently through the app and it's almost always perfect. Our vegetarians thank us.On this night, the restaurant did whatever they wanted. Not one of our orders came out correctly and, of course, I didn't realize until I was already home. I tried calling the restaurant, but no one answered. Unfortunately, there's no customer service through the app.So, it was a waste of money and food because most of it was filled with beef taco meat. Very disappointing.

Stopped here yesterday, went to the drive thru, asked the employee if they have taco salad, he couldn't answer the question, had to wait until another employee came to the window and ask the same question, only to be told they will not be making the salad any more. Why would all employees not know the answer to such an easy question. I left without getting anything from them, went next store to get a salad from their competitor.

Ordered off the gluten free menu in the drive through and was the only vehicle so cannot give them an excuse for being busy, sadly. Gave me two chalupa tacos and a burrito…. Not gluten free. Willful negligence?

I love going to this Taco Bell, the staff are very kind, and understanding. Every time I go to another Taco Bell, it’s always bad..like they mess my order up, I’m missing things, or they don’t have half the items on the menu. But this one never disappoints, Great Job. :)

This location gave my roommate and I food poisoning. He went earlier in the week and I went a couple of days later before he got sick. I was pretty sure I was also going to get sick and I did. I try to give them the benefit of the doubt but they also always get our orders wrong and aren't very friendly. Won't be seeing me here (or any taco bell, honestly) again.

My food was not fresh. The burrito wrap was very dry and the Chulupa shell was not crunchy. I was very disappointed.