I always loved Little Ceasars because when you eat it immediately after getting it, it is amazing. So I tend to judge each location based on its staff. I really like this location and how clean the place looked and how polite the staff is.
4/21/22 went to Midlothian Turnpike location in Midlothian, VA got order of breadsticks. Worst ever. Normally they are all cooked and separate easily. These were not all the way cooked and had no butter. Also looked like someone got mad squished them and stuck them in the bag.
I ordered two original (Hot & Ready) pepperoni pizzas which I had to wait for - that was totally fine. The lady taking my order was kind and courteous - wish I could remember her name.The negative part of my experience was that neither pizza were cooked long enough. Each pie was doughy with the consistency of Play-Doh. If you order from this location, check your pizzas before you leave!I'm willing to give this location another try. If my experience and the quality of food improves, I will see to it that my review does as well.
Pre-Ordered on a Friday morning half a dozen pizzas for pickup at 11:00 a.m. on a Sunday morning. This was for a child's birthday party starting at noon. When my husband arrived to pick the pizzas up no one was even there. Two employees arrived in the parking lot while he sat out there and placed a pizza order at another franchise. They were incredibly rude, inattentive, and unapologetic. I even tried to contact corporate for a resolution and here we are four months later and they never even bothered to reply either. I'm done with Little Caesars altogether.
This location is extremely slow. The last few visits they have been much slower than the wait time showed when ordering online. I would recommend going to a different location if you don't want to waste a ridiculous amount of time waiting.
Poor woman was the only employee in the store doing online orders, in store orders, running the cash register, making the pizzas, etc. Came in and the first thing I saw was this older man loudly complaining how there wasn't enough pepperoni on his pizza (there was plenty that I saw). Placed my order as polite as I could, had no issues. She said it'd be a long wait and I said no issue. Watches her struggle to run the whole store by herself. By the end of my visit 45 minutes later I received my 3 pizzas just as I ordered. The family loved them! Worth the wait. I feel terrible how under staffed they are. Thought she deserved a shout out.
Pizza was not as advertized in quality. I should have returned it but did not. Also the change that I recieved 4 $1 bills was worn out, torn and very dirty and should have never been given to a customer. I will not go back to that Little Caesars..
Walked in to order and the first thing we heard was someone in the kitchen on a personal call, that was loud enough to hear clearly from the front door, that was demeaning to the other staff and customers in the store. They were complaining about being understaffed and not a single staff member who was in view of the customers or behind the counter were dressed appropriately for work. Im talking sweatpants and hoodies. After several trips in and out of the store and more than an hour of waiting we were served cold food which wasn't even correct for the order we placed. This was incredibly disappointing, and frankly unacceptable.
This little Caesars needs more staff and better customer service training. I have had several bad experiences walking in with none to take your order and waiting over 10 mins. Another time I ordered online and showed up only to find out they closed an hour and half early. I have also heard the staff in the back using foul language. Better to stay away from this one and go to dominos.
The service here is a hot mess! I ordered pizza on their app. The app said the order would be ready in 35 minutes, so that's when I arrived. After waiting another 30 minutes at the store, finally able to grab an employee to ask about my order. An hour had passed since placing the order and the pizza had not been started yet.No employees were working the front registers, leaving a room full of customers wondering when their pizza would be ready.They should shut this place down and retrain everyone on basic customer service.