IHOP

7401 Sandy Ln, Mechanicsville - 23111
185 reviews
American Burgers Breakfast
(804) 730-5764

The first time we went it was amazing food and service, second we went they were people being seated and receiving their food before us so I spoke with the manager and our server and it turnt out the cook was not cooking in order then they serve us but not my child's meal, that came ten minutes later and I didn't like that at all my child eats first in my home, I did speak with the kitchen Manager also and he did get it straightened out but the one star is definitely for the cook

For reasons completely out of management's control (ie. COVID), service was not good, BUT the girl waiting on us was as nice and accommodating as she had time to be. Food was wonderful ?. Pic is of turkey croissant sandwich with fries - oh wait, WHAT? Oh wow - I'm at IHOP - I should have ordered hashbrowns ?‍♀️ !!! Well, we'll just have to go back ?.

It was a bit frustrating doing curbside pickup. I received a text that my car was seen and they knew I arrived, but was informed in the message that I need to park in the correct curbside parking. I do so, with my toddler in the back. We wait a few minutes and then I call the number for curbside. First I get a busy tone then I get absolutely disconnected saying the number is not in service. After 10 minutes, I get my toddler out of his car seat and put on my mask to get our food. I tried hard to keep away from folks even when I was asked how I was doing by the very friendly manager who walked out to help us with our food. We had been sick for weeks so I was trying to be careful... Hence the plan to do curbside pickup/minimize potential exposure. The food is very good and really easy to order on the app. Again the staff was friendly. I do hope the issue with curbside pickup could be resolved! My son was late to his nap because I couldn't get him back in his car seat. That meant that we walked around the building and then ate in the car- after I had said I didn't need utensils... Good thing I keep some in my car in case. Anyway, overall it was great, but the curbside option doesn't feel like a real option for people who depend on that type of option.

I would say an above average IHOP experience! Far less waiting compared to other locations on a Sunday morning. As far as the food is concerned, nothing special there just typical IHOP grub.

We waited almost an hour for food. It was just 2 of us. 2 other tables that came after us with more people got their v food before us.

Wasn't a wait to be seated a day being served was fast. Surprisingly our hash briwns were not warm. Did not send back but disappointed!

We came here for breakfast and the experience was wonderful. We were seated right away and Tracy our waitress was super friendly. The food came out promptly and was hot and delicious.

One of the ladies who was not wearing a mask kept wipe her runny nose with her hand while putting all the silverware in napkins and running peoples food and drink. Pandemic or not that is absolutely disgusting, unsanitary, and unacceptable!!! On the other hand our server, Priscilla was very professional!

Perfect place for a nice breakfast and just a quiet A.M. alone. Staff was very friendly and polite. Food was delicious and prepared quickly.

Horrible location!! Ordered breakfast online to pickup up Christmas morning 3 days before Christmas. Received a text Christmas morning for me to let them know I was on the way to pick up the order. Drive 3 miles there to pick it up only to find out they were closed. When I called the manager the next day all she did was say sorry your order was canceled. She kept talking over me when I tried to voice my frustration. The other locations, close, to me did not have December 25 as an available day so I knew they were closed. I was told they turned their online ordering off the day before.Christmas, a day after I placed my order. It should have been turned off days before, when they knew they weren’t going to be open like the others and I should have been called and told. No restitution for the inconvenience it caused my family, no free future meal to show they were truly sorry nothing but your order was canceled! Do not go there they do not care about their customers!!!!