Of course the prices went up which you can expect but the portions of fries and cold slaw was smaller but we were really really disappointed that the cashier plus online didn’t say anything about the milk shakes where you couldn’t get one for a $1.00 extra in exchange for your soda which we did in the pass. For 2 people our bill was $18.00 and we could have eaten at Golden Corral for that and got all we wanted to eat plus dessert plus soft serve ice cream. I called head quarters and all she said was I am sorry. Won’t be going back again!
I usually never have issues at this cookout. But today while I was trying to place my order in the drive-thru some lady started yelling at me. Totally unprofessional and rude! If you don't like your job go somewhere else. Hey everywhere is hiring right now!
Terrible experience! Beware they charge for water and don't tell you! Also charged me for a fountain drink and milkshake but I only ordered a milkshake! The kids meals are only $1 cheaper but if you order a milk shake it's almost the same price as the regular meal with a milkshake! The burger for the kids meal is half the size of the bun! The kids said it was nasty and yea with that little meat I believe them! The food wasn't that good either, most of the food was either burnt or cold! The men's bathroom was so disgusting that a 7 year old refused to use it. I had to walk him to Arby's to use the bathroom there.
Customer service is in fact A-1...However, out of all the cookouts I've been to, they are very chinchy on their portions. From a food service standpoint, that's a good thing. I bet their food cost is very low.BTW..dining room is back open.
A two rating because the Cajun seasoning was on the foil and not on either order of cajun fries first they told me I didn't order cajun fries but then I showed them their receipt which showed both orders at cage and fries. They handed me the seasoning to put it on the fries myself so as far as I'm concerned they never really corrected it booooo?
Pretty good food. Great concept. Cole slaw is very bland and dry. Better off as a sandwich topping instead of a side.
Today was my first time visiting this location. I was surprised by how pleasant the young lady working at the window was, my new favorite cookout location for sure.
I bought a regular Hamburger with cheese and grilled onions with an order of onion rings. A meal that satisfied my hunger. Shakes are great too.
Have been to the Mechanicsville Cook Out twice in three months, and both times they got my order wrong, to the point that I had to just throw the whole thing in the trash. I complained on the company's website, and their response was that they would "get this complaint filed." I think we all know what that means, and how seriously they're taking customer complaints. I won't be going back to this useless restaurant.
Stopped here for a late night soda, shake and munchies. It was busy but the line seemed to go pretty quick.Staff was friendly and.efficient