Horrible layout. 5 normal stalls that were all marked as unusable, a drive through with a huge line, an inside area that is closed, and a very small + confusing parking lot. We parked at a stall before a sign was put up and an employee walked up to us, pointed at us, shook their head and said "drive-through". After we didn't start moving ASAP they again shook their head and said "drive-through" as if we were not comprehending. Couldn't use any of the deals on the app since we couldn't order ahead. This Sonic is not in a convenient area so we still hopped in the drive through for some drinks. When we got up to the window and placed our order we were informed they were not doing anything ice cream related and had to quickly change our order. We fully understand that patience is running thin and employees are limited, we deal with that at our jobs too, but the overall visit was a long list of interesting events.Adding On: I posted my review prematurely and while still sitting in the drive-through. When we pulled up to the pick-up window it was as if all the employees were chilling. Usually I would find that cool and be happy they're happy but not when the line is crawling at a snails pace. They got one of our drinks completely wrong, overcharged us, and didnt mix the other drink up so the bottom was straight syrup. Bummed since this is the only NOVA location.
Great service! However, please step up your ice coffee game! I got served ice water with a little creamer in it. A $3.79 ice coffee should have some coffee, some decent flavor and be worth the price. I am very disappointed ?, Sonic is supposed to be known for their beverages.. RIGHT?
The slowest drive through experience I've had in a while, was right behind just one person at the pick up, and it took a while to be attended to. Granted, soon as I got over the window, I received my order almost instantly. And before that, while I placed a single order, I requested to add one more item and the attendant wouldn't respond, thought I wasn't loud enough at first but realized soon enough I was being ignored.
Probably one of the worst quality hot dogs I've ever eaten. The app is wonky, causing us to deselect items we actually wanted. Don't order any of the toppings. They're not fresh. The onions tasted rancid. Will not be going back to this location. DO NOT BLAME THE STAFF. THEY WERE FANTASTIC. Fix the inner workings of the store and quality of ingredients.
Currently being held hostage by their drive thru (over 10 minutes in 1 spot). Cant back out, cant exit to sides... Not even close tp ordering point. Will not be back (assuming i ever get to leave.
This review is not about the food but about Ty a server there. Just about every time I stop in to this Sonic he is always the only one working the front orders. Today was no different. He looked a bit wearier than normal and I could understand why. A frustrated customer started going at him about how long she was waiting. I knew the wait would be a little while and I only ordered 1 item. I didn’t get out of my car and go inside like several patrons did - just waited. I saw a young girl working the front but then she went inside and didn’t come back out. Then I saw Ty, and asked him if I was in the right parking space be the assigned poles were gone. I wasn’t but he asked me what my orders details were abs said no problem. He was so kind as always. He delivered a couple more orders, dealt with the irate patron and graciously brought my drink.I hope his manager sees this and makes him employee of the year because he certainly has earned it. Also not sure who the franchise owner is, but maybe an undercover boss situation needs to happen…..there are some serious improvements you can do to help this location.In the meantime, keep your head up TY you are appreciated! Thank you for all you do with a smile and patience.
This was my first time ever trying Sonic. I would have liked to have dined inside, but of February, 2022, their inside still hasn’t reopened to the public. You also can’t enter the restaurant to place an order. So, I ordered on the app, and parked in the appropriate stall, and waited 20 minutes at a time in the mid morning when there was very little customer traffic here. After an entire 20 minutes of waiting, I finally called their phone, and there was no answer. So I went to their drive in lane and checked in. After a few more minutes of waiting, I received my food from a friendly person who seemed to say the place isn’t staffed very well.I might try this place again, but If I do, I will plan on going there, checking in, and then leaving to go run a few errands, and then returning 25 to 35 minutes later to pick up my order. They will hold your food for you for a little while, or make it again if needed, or you can get a refund. They seem to have a system there to be able to handle any of the above options.
It was worth the drive! The fries wasn't as fresh as I'd like but I love love love me some Sonic. Were I'm from they're more common so I was excited to get some! I will be back! That CHERRY LIMEADE HAS BEEN MY FAV FOR YEARS AND I WANT ANOTHER 1. I SHOULD MOVE CLOSER TO THIS SONIC LOL
All the guys at work kept telling me "You've never been to SONIC?! You've gotta try SONIC!! I can't believe you haven't gone!" So, one of the guys decided he'd go pick it up for us...... I asked them all what they usually got and nobody could give me a straight answer - so i started asking about the food items one-by-one "well, what'd you think of the burgers?" - "they're alright.. not great" ... Fried chicken foods are usually all the same... I've heard their mozzarella sticks are amazing, but you HAVE to have them in-person, not transported.SO ... I got the Footlong Quarter Pound Coney hotdog with ketchup, mustard, and onion rings.. To drink I got the Ocean Water, because it was hyped up and widely talked about by my co-workers...The onion rings were just "meh" and kind of burnt and soggy at the same time. The ocean water was literally just blue food coloring, a hint of flavoring (of what I couldn't tell you), and some fancy nugget ice. Nothing special at all. The coney dog was the only "half-way to greatness" part of the meal. It tasted like your average gas-station high-fat content hot dog from 7-11 just in an enlarged format... It was super long and tasted good... not amazing or great, but it was good. It was a decent hot dog.As a first-time customer, I can't say that I was wildly impressed or amazed. The experience was just mediocre. I don't think I would stop in if I was driving by and had to pay for it myself - but if somebody offered to pick up some food, on their dime, at Sonic I wouldn't say no...
This place has gone completely downhill!!!! The burgers are more like McDonald's....where are the onions. I order a side of onion rings they were burned to a crisp so I went back for a better cook bag , no luck they were worse than the first ones. The manager gladly gave me a new bag of burnt rocks and said that she couldn't take the others ones back I understand that with COVID but can you at least look at what you're handing out. I came quit a ways for an upset stomach. You have to get back on track!!!