My family and I came up to Lynchburg, VA for my graduation from Liberty University. We entered the packed restaurant with 30 minutes to closing, but none of the employees seemed to care as they excitedly served each customer. Our cashier Asti Smith, was exceptional. She patiently waited on us as we worked with my two kids to figure out what they wanted. In giving the order, then changing it because of what they did not want, an order was left on the ticket. We did not pay much attention to the receipt, but the mistake was discovered once the food was ready. Without us saying anything, Asti, brought us the refund of the mistaken order. What integrity this young lady displayed. and that, ladies and gentlemen, is what brings customers back.
I have been here three times this year and not once did they get our order right. They do not listen at the drive thru. They are always missing something. Today, I had to repeat my order twice and they gave me a chicken quesadilla instead of a cheesburger and chilli cheese fries instead of regular fries. They also left out one of the drinks. I recommend avoiding this place.
I have eaten there off and on since the place opened. They cannot keep management staff, and have had a new store manager about every 6 months since the place opened. Two were fired due to being put in jail for DUI, and driving without a license. A few year ago the store manager tried to burn the place down 2X (first time about $20K in damage, second time over $65K in damage). Do not know current management as they are new. Food lately is VERY expensive, and about 1/2 portions of in the past. Double burger tray, with cheese outwest style, chicken wrap and cheese bites is about $9.50. Not a deal by ANY means. This place used to serve the SAME combo for around $6.50, yes almost double markup in under 2 years. Base combo used to be $5.00, now is $7.00 Not a deal any more when burger is size of half dollar, and portions are measured out by counting each piece... instead of the handful of fries, or cheese nuggets in the past.... Lines are no longer as long as they once were and no ability to hang out with friends late at night. Eating in the parking lot is frowned on, and the inside has been closed for over 2 years now....
Love this place!!! We normally go when it first opens (around 10:30-11am). The food is fresh and hot. Great food for the price.
Only gave 2 stars because the nuggets were good! The top half was done as I got into the middle, I stopped and just spreaded it apart and as you can see it's raw?
Never disappoints Cajun chicken and bbq are my faves, chili and fries as the sides I use the chili as a dip for my fries it's even great on the corn dogs! ? so yummy.
Always great food and service. The line was all the way around the building....twice, so I walked up to the window. Got my food within 5 minutes. I always get the barbecue and hush puppies and it's always great. Thanks guys!
Went through the drive through this time: I spent $33 on burgers, onion rings, and fries for four. There were many options to choose from, but I had a hard time telling the burgers apart. The burger had been sacked into the wrapper like it was prepared by a sloppy, angry person and the food was jammed into the bags so it came out of the bag mashed into a fried ball of grease and paper. The burgers weren't much to show for as there were more onions than burger. There was no ketchup or napkins provided. Quality is low, price is cheap, taste is okay, and the employees seemed nice. *Dine-in was a way better experience* Don't do drive through unless you're really in a hurry!
This cookout was bomb! Loved the chicken quesadilla! And BLT! Cajun fries on point! Service was Awesome ? The line wraps around but goes fairly quickly. You just have no control over idiots who don't know how to drive through drive thru lines???
Lines are often long, depending on the time and season sure to nearby colleges. Great food and usually really fast service!