Horrible establishment. We purchased a cake from this baskin robins/Dunkin’ Donuts & it was labeled incorrectly. Instead of a chocolate chip, it was mint chocolate. Our family noticed this only after we cut into it. My mother contacted the managers here & they told her they wouldn’t give her the money back. They finally said they would give her half & after she brought the cake, they would give her the rest. She was so annoyed that she didn’t want to take half the money & wanted to make a point to bring back the cake that nobody ate bc it was mint chocolate & the kids don’t like that flavor. I live about an hour away, but brought it back to my mom so she can return it. She just notified me that they took the cake but said they wouldn’t give her the money back. I will be contacting corporate. Not only was it their fault for labeling the cake incorrectly, she brought back the cake after making such a big deal about needing it back, just to not refund her the money. This situation has been such a headache. Avoid this place if you can. The managers are brothers or cousins & they obviously don’t know how to run a business. The one in sterling is so much better.
Too much attitude. It says it closes at 9:30pm, I came before at around 9:28 to quickly pick up a quart but they were closed already. I knocked on the glass to ask the employee if they were open, he said they weren’t. I them backed up my car in the parking space behind mine to google another store nearby. He then comes out and asks me why im here! What the hell!!! IM MEVER COMING HERE AGAIN.
I don’t review often, but this place deserves another dismal rating. You always receive some sort of attitude from the employees here. It’s never a pleasant experience. I always give it another chance, but I’m like 0 for 5 at this point.
Tried to do a mobile order two separate times on a Sunday Morning. After 20 minutes they still did not have my drink orders. Once I asked them, they acted like it was an inconvenience and it still took another 10 minutes to receive 2 drinks. I will NEVER order from this Dunkin on a Sunday again. They were well staffed, but had horrible attitudes toward the customers and apparently cannot handle a rush crowd.
Would be nice to know the actual hours you're open - says 10pm on here. I'm here before 10pm! You're not open.
Asked me to put on a mask. Told them I have a health condition that prevents me from wearing one. The employee asked me what the health condition was....oh my! Someone just violated HIPAA. Guess my next call is to an attorney!
Asked me to put on a mask. Told them I have a health condition that prevents me from wearing one. The employee asked me what the health condition was....oh my! Someone just violated HIPAA. Guess my next call is to an attorney!
I ordered and paid 15.00 for a 3 scoop hot fudge sundae to be delivered to my house. It was delivered in time frame that was promised but when I went to enjoy my sundae I noticed it didnt have whip cream, nuts and cherry . On the menu the description of what I ordered said it was included in price and to top it off one of the scoops of ice cream was chocolate and I didnt order chocolate ice cream. I tried to call them twice to tell them about my order and no one answered . I wont be spending my money here anymore.
Arrived on an early Friday morning, it fairly busy. We placed our order of coffees, donuts and breakfast sandwiches. The order came out very quickly and we were on our way. . This place was a wonderful breakfast since our hotel couldn't follow through with a decent one.. Will definitely go back if I am in the area.
Arrived on an early Friday morning, it fairly busy. We placed our order of coffees, donuts and breakfast sandwiches. The order came out very quickly and we were on our way. This place was a wonderful breakfast since our hotel couldn’t follow through with a decent one. Will definitely go back if I am in the area.