We're visiting family here in VA from NYC and decided to stop here for a bite to eat with our kids. Coming into this waffle house was very unwelcoming. The table was not clean yet we still decided to give them a try. We had 5 people so we instead sat at the table top. When we moved they didnt clean the table top they were more so worried about cleaning the EMPTY TABLES, we had to ask for them to clean it. Which got us a attitude in return. The pregnant lady we were ordering our food with was being very immature. She laughed when I mentioned my father and significant other to whom she called "guy with black and white and guy with white and orange " Due to the noticeable age difference. Which infact is very unprofessional and snarly. MY FATHER asked her to please remain professional in her work setting. She then proceeds to whom I assume is her manager who was wearing all black and box braids. I can tell they were laughing at our family WHICH IS VERY CULTURALLY INSENSITIVE MIGHT I ADD. Afterward she explained she wouldn't be our server because the area we sat in is no longer her station. The next lady took our order AGAIN. They kept getting our order wrong and asking us what it is that we ordered. We had 3 all star meals and 2 waffle orders with 5 lemonades. They gave us our order ONE BY ONE. Instead of all at once. AND DIDNT GIVE US ANY CUTLERY. Instead gave us plastic forks. THEY forgot we ordered WAFFLES even though the waffles came with our meal. So we're waiting for half our meal while the other half is getting cold. The lady with all black makes 5 waffles gives 3 to our family members and the other 2 to the people waiting on to go orders MEANWHILE WE'VE BEEN WAITING 20 MINS. at this point I'm agitated and never wanna come or order from a waffle house again. The experience was RIDICULOUSLY EMBARRASSING AND UNACCEPTABLE. I wi be contact corporate to further investigate thus situation.
walked in and no one even said good morning or make eye contact whew 2 cooks one cooking. everyone look tired and bored . It was horrible people where leaving. This place is going down hill.
Order an All Star and got pluto. Waffle not cooked. Toast not toasted and bacon burnt. Customer service was horrible. Somehow my order got lost between shift change. Worst bfast
I'm a Waffle House fan. That's why I gave four stars. I understand sometimes people are new, slow, hard of hearing or just old. Which can be the case anywhere mind you. I would definitely go back is what I'm saying.
The service at this location is horrible. I ordered cheese on my hash browns and the cook to put the cheese. No problem, everybody makes mistakes. The waitress takes the plate back and the cook just slaps piece of cheese on it and gives it back to her. She knows it's wrong but brings it back to me anyway. I got up and left and went to the waffle house on Midlothian (across from Sheetz) and got top notch service. I definitely don't recommend this waffle house location to anyone.
Quickly was seated and food was so good. This is way better than going to an IHOP!
Quickly was seated and food was so good. This is way better than going to an IHOP!
Sam I am was a wonderful hard worker just great t food and service
Amazing as always. Staff is attentive! There was a personal issue we where dealing with and the staff noticed and asked to help. Small gestures like that go a long way! Thanks!
Early bird gets the good food .lol nice staff awesome service