Strawberry açaí tastes like coffee, don’t think they washed the machine or the cups after they made a drink. The strawberries are rotten and disgusting. Always loved this drink but they destroyed it
I haven’t had any bad experiences at any other Starbucks, but this one specifically is the best because of how nice their staff is (and of course, the drinks are good!!) I usually go through the drive thru and almost every time I do, there’s a staff member always making conversation with me. It’s always the highlight of my day :)
Exceptional customer service. Very kind!(TL;DR - Grabbed the incorrect order, noticed 90 min later, my original drink was still available on the counter, and THEY REMADE IT FRESH DESPITE THE TIME PASSAGE AND MY ERROR. )I ordered a drink in house, grabbed it, worked on my laptop for 90 minutes straight, then took my first sip and tasted a flavor I didn't order.I went to the counter, told them about the error, and the worker (very politely!) told me that I had grabbed the wrong drink. My original order had been sitting over on the counter for an hour and a half. Despite my original drink still being available AND the fact that this was 100% MY FAULT, they remade it fresh so that it wasn't watered down for me.
Love this starbucks. They always make my drink right and the baristas here are all very friendly and make each experience personal.
Andrew the manager is very nice, personable, knowledgeable, and helpful. Taylor the barista is extremely rude and disrespectful to customers. Not just me but others. Had a question and problem with a drink and Andrew fixed it. Taylor was condescending and judgmental in the background the whole time Andrew fixed the problem. I understand working in the FnB industry. I've literally worked it 10 years and managed about half if that. And it's not fun dealing with customer issues sometimes. But I was very reasonable and respectful the whole time I handled my issue and its your job to just be kind for a few minutes around the customer. Even if you have to fake it. Taylor ruined my experience here.
Starbucks is good and the Woodstock site is a good location. Expect friendly and fast service plus a quality product you would expect from a Starbucks store.
This particular Starbucks has EXCELLENT staff and service. I also feel like I'm bothering the staff with my order but the barista that took my order was so nice and made sure my order was perfect. I understand now why my daughter and her friends call this "their Starbucks" and frequent it often.
Coffee is not good. Very weak latte’s and there is a difference in the quantity when you order 2 exactly same drinks. Not cool
The slowest Starbucks in the entire world. Pee before you get in line cuz I almost had an accident once. Coffee and cake pops are worth a little tinkle tho.
Great experience at this store. Haven’t been in a while but wanted to catch up on reviews for Harrisonburg spots. Morning crew is fantastic, regularly chatted with C(?) in the drive through and she remembered my drink order after a few trips. Even when backed up; the crew at this store works hard to engage with customers and they seem to get along well as a team. Their parking lot is small.