The staff at this location are really nice. Whenever they hear my kid in the background they offer an ice cream coupon. However.... They are always out of ice cream. Early in the day, midday, late at night, it never fails.
Tried a different McDonald's after my last experience and it was another awful experience. Ordered pickup from the app. Checked in on my mobile and went to go inside but all the doors were locked. (It was 7:30 pm) The drive thru was wrapped around the building?♀️ I got in line and waited...the cashier tells me they don't have my order...I had the email receipt so drove forward to show her. She went up front to look and came back to tell me they had it. I got to pick up window and they asked me to pull forward they were waiting for the 2 pies. (I ordered 2 pies and a 6 piece happy meal for my grandson) I waited for 25 mins while they went through the entire drive thru line?♀️ Finally...Everything came out cold!! I'm over McDonald's! This is not rocket science! I hate that my grandson loves McDonald's! I would not go again if it weren't for him.
I went to McDonald’s last night first I was in like for thirty minutes which is crazy and when I got to the window to receive my food the manager was all rude about it and when I asked for her name she said and closed the window all hard. And her name was Teresa.
Bought 3 happy meals for my kids. Two had old chicken nuggets in them and the 3rd was filled with big mac sauce. That is a unnecessary practice. There is nothing to require yall to put this sauce in a nugget box.
My gripe is their machine is either broke or they just don't hv any smoothes. Also going inside to order your food your ignored until you shout " Hello any please take my order" They still won't acknowledge their priority is the drive thru which I understand but you hv to be able to manage both. Then the clerk was acting like I ruined her day. You place the order & then you wait for that you hv to say " Hello,hello I've been here for 5 minutes. Then someone will give you your order they don't apologize for the wait, they don't say hv a nice day. They just kind of throw your order at you. Also how can you come to the register ignore me but place your own order & get your food? I really hv no complaints about drive thru. I now go thru drive thru its quicker than going inside. Yes I sit in a long line just to get a smoothie. They need to learn how to balance walk-ins. And work on customer service.
Manager is horrendous. She should be fired immediately. Liar, mean, and a huge jerk. 5:08 pm tonight on a Friday night, a woman claiming to be a manager rushed over and locked the door as my hand was on it trying to come in with my 2 young kids. She said we’re closed, and I asked if I could talk to a manager (since I could see people inside the restaurant ordering) and she walked away. She gave me a disgusted look when I said I asked if my kindergartner could at least use the restroom really quickly, and rolled her eyes and repeated that the restaurant was closed. She was an older African American woman with braided hair and messed up teeth. No signs anywhere about the inside hours being different than outside drive thru, and the drive thru was packed with cars. And there were still customers in line to order. This jerk went out of her way to rush to lock out a mom with two kids at the door. And then walked away intentionally when I asked if I could talk to a manager after claiming she was a manager.
So my husband & I went to the fox hill McDonalds at first (As I Use To Work Human Resources There). It was horrible. Y'all don't want to know half the things going on there. So we decided to come to this one & I must say they aren't bad AT ALL. We go to this location (Pembroke) EVERY morning. Our order hasn't ever been messed up, The biscuit sometimes will be hard BUT they fix it right away. I see these people complaining about having to wait and getting the wrong food. I understand it's frustrating. Then again you have to remember, There are many reasons this cab happen or your food gets wrong. They deal with over 1,000 people a day. So just go in & speak to a manager. Your meal will be fixed. Anyway, I like this McDonalds & I live in fox hill. I prefer this one over the fox hill. That's the one who needs zero starts. For goodness sakes, The charge you extra for ketchup and cream for your coffee or ANY sauces.
Yeah I thought McDonald's had some breakfast items all day. I thought on Sunday they served breakfast till noon. I was wrong! It seems that they've just lost the ability to do more for their customers just count on less.I realize they're having a hard time hiring people for the minimum wage prices they pay The quality that they had is gone. Now I can't think why they wear masks to hold their chin up, so they aren't really drooling in the food as much. But it does seem like they're having a hard time making what people want.
If I could give 0 stars I would….Why did it take 20mins to get a large fry and a medium drink? Why… Plus 2 people behind me ordered MEALS. And got there’s before me. Wtf…
Waited quite a while before someone took my order. The staff was more interested in talking to each other. I almost left because the customer service was awful. Purchased two 4 piece chicken nugget meals. Had to go back in because they forgot the toy. After leaving when the meals were open one only had two nuggets in it and the other one had three nuggets in it. Bad service and the order was messed up.