Used to love their Reuben. Picked one up today and meat was like leather. It must have been seriously microwaved to be that tough. Also got mgr special soup and half sandwich. Asked twice if they put spoon in bag. I was assured there was spoon. Got to car, pouring down rain, and no spoon in bag. 11 employees working and no customers inside. All but two employees hanging out and talking. It took 14 minutes to get my order.
To share more information regarding my experience, I was just leaving the hospital getting some work done and I wanted to treat myself to a good meal outside of the home. With the current inflation of course prices were higher but the overall food quality was good. Any concern that I had the mgr and crew took care of it promptly. I ate inside because I hadn't been out in a while. Appreciate the sensitivity with me not being out in a while. They took the time to explain their menu to me. The manager was very nice in taking care of my concerns. A big thank you to the entire team. Things happen but taking care of business and making the customer happy goes a long way. Thank you so much!
This place is super ridiculous! They have good moments. But most days they are adisappointment. Curbside... oh just know it's not going to be ready. You will have to wait. I suggest 45 min to an hour ahead and maybe it will be ready. Something tells me they need better management and training for the employees customer service. I won't be coming here again for a while
The salad bar was very fresh
Pretty Pathetic Sandwich size. Half a Ruben for over $10? Was about 2 1/2" across - no marbled rye and haphazardly assembled - cold in center. I have seen larger toast rounds than the sorry excuse for a bread slice. Good thing I added the salad bar ( which was good & only reason for the stars) or I would have left hangry. OBTW kudos to the gentleman bussing the tables, was very helpful and friendly. Maybe he should manage the place and the manger buss the property tables!
Had the Reuben which is always great. Grabbed a free ice cream cone while heading out.
Cyla, jourden and the entire crew has made our visits to this establishment one to remember. I just love how genuinely friendly you all are. Thank you for making me and my friends feel special. See you all soon.
I enjoyed my chicken Alfredo
Extremely poor dining experience at this location. We had a party of 3 consisting of myself, my girlfriend, and another adult. My girlfriend and I were on one check and the other party was on a separate check. I recommended this place to the other person in our party and i suggested he order the new york yankee as this is the sandwich i get every time. My girlfriend got the salad bar and me and the other person in our party got the new york yankee. My girlfriend was craving salad and told me she planned on making small salads to sample all the different dressings and sides on the bar. The other person in our party got his food first. His sandwich looked amazing, meat was piled high and he had a generous side of chips. A few minutes later i got my food. My sandwich was extremely skimpy and had no chips although i had asked for them. It appeared they forgot to add the pastrami and only put corned beef on it. I then took my sandwich back up to the counter and took our friends sandwich up there too just so they could see what I was talking about. I felt very uncomfortable talking to the staff in there and apologized for complaining. I also mentioned that there were no chips on my plate either. They agreed to remake my sandwich and one of the girls upfront said in what i interpreted as a very sarcastic "dont forget the chips" statement to the guy remaking my sandwich. It apparently was so obvious that my friend at the table even said "you know they mocking you up there when she said that". Totally unacceptable!! Then the employee that brought my food out to me just put the plate in front of me and i said "thank you very much, i really appreciate it". He did not say one word to me or even acknowledge me, he just walked away. Also very rude!! As i previously mentioned, my girlfriend ordered the salad bar and made a very small plate because she planned on making multiple trips. My girlfriend walked up to ask for another plate and was immediately denied and told by an employee that it was only one trip allowed. We paid almost $9 for a salad bar and were told only one plate. Nowhere on the menu did i see one plate only. Every place i have ever eaten at with a salad bar was all you can eat. None of us even bothered to address that situation about the salad bar because we were so uncomfortable with the staff by the way i was treated when i complained about my sandwich. We were so disgusted with the customer service that we vowed not to ever come back. Thats a shame too because the daytime crew at Jason's is wonderful, the night time crew is full of young, rude, immature staff with zero customer service skills. Jasons deli has lost our 2 to 3 time a month visit. Thats a shame too because you can have the best sandwiches around but poor customer service like we experienced will make the costumer go elsewhere.
The baked potato I got was the Texas Style Spud. No sour cream, bacon bits for the bacon and 2 pieces of chicken on it. Will not be going back. Everyone raved about their food Jason's deli but it is sub standard to me waste of time and money...