Visited The Tavern while at the resort for a weekend conference, and received terrible service. Operating hours were not as advertised; our group of 4 had arrived early, as we had an event to attend that night, and decided to go ahead and get our seats for the 15 minutes until opening. Our server took our drink order in decent time, but brought the incorrect order, and didn't take our food order for another 15 minutes. Once placed, it took us over an hour to get our food, even though other patrons/groups that came in after us were served and got their orders well before we did. When asked, our server responded it was because we were such a large group (there were FOUR of us, and a group of six that had entered after us had been served and had eaten). We then asked for our orders to go so as not to miss our event; it took an additional 15 minutes before we received it, and it was incorrect and had no forks to go with it. In the meantime still more groups after us received their food, and our server checked in with the other tables, but never came back to check on ours, even though we needed drink refills . Eventually, we flagged down another server, who immediately fixed our order and refilled drinks; and after all this, our original server brought our check and had added an 18 percent service charge.The restaurant is unfortunately one of the few options for food available at the resort, and the food itself, while decent, did not live up to the menu. The staff were clearly working hard, and the others who helped us fix our orders were very polite and professional, but would no recommend this restaurant.
If you find yourself stuck in the unfortunate existence that is Virginia Crossings, at least you have a place to forget your worries.The Tavern Grille is what you would expect from a mid-tier hotel. A menu that is safely down the middle of the road, no surprises, and priced surprisingly reasonably for being inside a hotel property.That said there is a distinct disparage between the kitchen and staff.In opposition to my normal reviews I'll list the cons first, as I feel that the pros are more than enough to cause a change for the better in the back of house.Cons:- The food.- No really, the food. The chef either has no staff to build out a menu to match the clientele, or is sorely inexperienced. I would put this as 'overpriced burger joint' for the majority of the food.- Somehow meatloaf was both charred and mushy, asparagus was overcooked and burnt, the CHICKEN WINGS ARE BREADED, and the steak is guaranteed 2 shades more destroyed than you ordered.- Most other dishes are heavily overcooked, over-salted, and generally unpalatable. As of this review (Q2 2022) it's difficult to recommend this restaurant even with the Hilton credits.Pros: The Staff. The staff is amazing in the restaurant.- Kenneth as the manager is there to make sure everything is as it should be, and makes SURE that any problems are taken care of quickly and without drama. Not to mention being a fantastic conversation starter and knowing how to treat even a short term customer.- Kevin behind the pine pours a fantastic drink and also hold a great conversation that may or may not end up in you spending more than anticipated.- Denaja and Tia are absolutely fantastic bartenders and servers and will guarantee that even the worst day ends up a night you can look back and smile on.In general The Tavern Grill(e) needs a kitchen staff makeover to match the exceptional bar and floor staff. This restaurant is right on the edge of being a 4 or 5 star recommendation, but either the kitchen staff or management is holding back from that final extraordinary push. I'd love to try this place again, but it seems COVID has become a crutch for mediocracy.
Now the only restaurant open for dinner at this hotel. Small menu and wine list. Have the meatloaf. Friendly staff.
As we arrived to the host station, a gentleman greeted us by telling us it would be at least an hour fore we would get our food. The were short staffed.decided to order our food to go to bring back to the room. It was over an hour. The food was fine enough, but they were clearly understaffed and it showed.
Ordered a glass of Mendoza Malbec and Bronzed Salmon with " seasonal fruit salsa, chimichurri quinoa and sautéed greens. Received 1/4 glass of bitter cheap red wine and overcooked oily and salty piece of salmon covered with pieces of cold canned mixed fruits on the bed of equally overcooked and saturated in oil quinoa. Tiny pieces of something green could be seen mixed into the quinoa . Not even mentioning the quality of the service. Who are the people responsible for wasting food?
Great service!!
After traveling all afternoon we were looking for a quick, light meal and this little gem did not disappoint. Our server/bartender Kevin was very nice, answered my questions concerning gluten free options despite doing double duty. Wasn't a huge menu, but had enough options; salads, entrees, etc. to satisfy. Atmosphere was nice. Football was on if you wanted to watch. Would go back again if we're ever in the area.
Slow service but great food. The prices made everything worth it.
This was one of the best burgers I’ve ever had, with her housemade peppered bacon. Also, kudos to the staff there, as they were horribly short staffed.
Always a treat when I stay here at VA Crossings. Great food, cold beer and good service.