The worst! Sat in the drive thru line for 10 minutes without moving so I got out of line and left. They have great potential with this location but they need to step up their game. Build in an extra 30 minutes if you plan to stop here. ??
Can't go wrong with Starbucks. Love this location and the people that work there.
Always fast, friendly, and accurate with orders. Great staff ❤️
AJ is one of the best workers they have! Always a pleasure.
I am a regular and it disappoints me to say that my last 3 or 4 visits have been poor. The service seems to be changing and I feel like it's time for me to take a break from one of my favorite coffee spots. Today, at drive thru the person working the window gave us the the "wrong drinks", then proceeds to say she can't take them back, "so y'all can keep those". I'm like no I want the drinks we paid for, but the responsibility to throw those drinks out was now on us. Very inconsiderate!!!! Finally, another person shows up to say do you need us to remake your drinks? Well, of course given the fact that we were told our order was wrong and I had to dispose of the "wrong order". She then says only one of those drinks was wrong! I'm like why were we told the ORDER was wrong? Yes, please remake our drinks. Again, it is definitely time for me to take a break. She did remake our drinks and our breakfast sandwiches were fine.
Fast friendly service. Convenient to Short Pump area.
Painfully slow am service. Order was fine.
Always busy. Always good service and good coffee
I have been a GOLD member with Starbucks for over 20 years and I have never been treated so poorly by a location until Dominion Blvd! And the worst part is - It was the manager that provided the poor customer service. My drink was not correct upon arrival BUT trying to be polite I sipped it to see if I could tolerate so they wouldn't have to make another drink. Well, I couldn't keep it so I asked for a replacement. The manager said she had to "see me" walk over and throw this one away in order to make another (WHAT?). It doesn't end there- so I order at cashier and the manager comes over to look at my order and says "5 shots, what?"- I said yes, ma'am- that is what I ordered and paid for on the app- trust me I'm not trying to get over on you for espresso shots. AND STILL doesn't end there- THEN while waiting for my drink- the manager (wish I had gotten her name) goes to the tablet and proceeds to say " I don't see your mobile order" and this is while I'm holding a BAG of food I ordered via app as well- another employee walked over and said- Yes, there was a mobile order for me and the manager then proceeded to say "Oh,, I was just making sure so next time.." I cut her off immediately and said "oh, there will be NO other next time at this location. Shame on you Manager- You should NOT be working in management AND certainly NOT at Starbucks where until I entered this location- has always given AMAZING service! :(
Fried Flounder under Chef's Specialty. It is out of this world.