Used to love this place. Now, however, this is the 3rd time in a row, the service has been so-so and the food very underwhelming. Got the filet mignon which was not a filet cut. It looked and tasted like the sirloin my son got. My son's dish also had their famous chicken tenders. Well the tenders were the driest chicken ever. Finally their gooey rolls are now tasteless. Save your money go some place else.
Had the steak and chicken tenders. I'm not sure how it was managed but the food had no taste at all. This is not the time to serve steaks so tough that they are almost rubber. Not sure why it was so tough and gristley for a sirloin.Sweet service and the rolls were great. I'm just not doing food that bad when the lunch menu is gone and I'm paying for a full dinner entree.
The service was impeccableThe food was deliciousAnd after not being out for over a year it was great to get back to what we Love and I ordered meal for my mother to take home with us and my server Madelyn was so nice customer service from the front door to the ordering to super!
The food was excellent. Loved the personal touch of the manager stopping by our table to chat. He wanted in on the fun as well. Our server was awesome! He was on point with everything.
Enjoyed steak and fall off the bone baby ribs. Not busy so food came quickly. Broccoli was fresh and not mushy, 6 oz steak cooked as requested. My server, Mariam, was so good and cheerful and helpful. I will definitely return. My only other experience with O'Charley's was in Lynchburg near the airport. I like Outback for the consistency of their great steaks. Now I can add O'Charley's to my list too. Thank you.
Pleasant staff, great food, nice atmosphere.
We went tonight for some dinner after a long day, we had the best waitress!! Her name is Mary and she was absolutely wonderful!! We had drinks filled the whole time! She was so friendly and kind and we will request her every time we go!!! She's the best thank you so much!!! Nothing like great food and great service!
I think the good reviews on here are written by people with no taste buds. The food was overcooked and bland. Seasoning apparently is optional here. The ribs and salmon were awful. A kid didn't even finish a sandwich- a KID. They eat everything. If you've never had a decent meal, this probably tastes good. Only saving grace is the food is kind of cheap.
Staffing was short but we were made aware of wait when we got there. Our waitress was very nice but could be a little more attentive when we asked for things. The food was yummy. Price of dinner and dessert very reasonable. We had not been here in a few years. The food is still very good and worth the wait for us.
Struggling to have much staff. Manager seemed stressed and at a loss. Was worried. After waiting a bit was pleasantly surprised that the staff was very nice and food came out fast after being seated. Got to hand it to the staff they do have they were killing it.