The girl working the second window with the dark hair where they hand you your food has such a nasty attitude. I asked for ranch, and at first she just ignores me and then I sit there for a second and she looks up at me with this nasty face and is just staring at me like “what” then I ask for ranch please a second time, and she just rolls her eyes and gives me a death stare for asking for ranch…? She goes, “when you order your food you need to ask for that.”Oh I’m so sorry. Didn’t see those instructions written anywhere. Maybe politely tell me that? Sorry for inconveniencing you at work! I’ll go to a different location.Is it that hard to just be nice to people?
I went to the mcdonalds drive thru at Westpark shopping center and ordered two crispy chicken sandwiches with lettuce and tomato. I had to repeat my order 3 times. When I checked my order one of the sandwiches didn't have any tomato on it. I sent it back thru the window and a worker insisted there was tomato. When I got home and checked again there was yellow tomato on one, none on the other, and for some reason ketchup on both. I won't even mention what they consider lettuce, just take a look at the pictures.
After waiting over 30 minutes for cold food, I took an undelightful sip on what was supposed to be a Dr Pepper but turned out to be a Coke. The drive thru line didn’t budge so I decided to take the cup inside to switch sodas. Finding the lobby closed I was conflicted on making my food colder while waiting in the drive thru line so McDonald’s could fix the mistake that THEY made. I decided to wave at the employees inside in hopes of being assisted. I was lucky that one of the employees saw me as he assisted me quickly. Once the manager saw that he was helping me she irritably and rudely addressed both the employee and me, the customer. This disgruntled lady had no reason whatsoever to be upset with her employee assisting a customer WITH HER MISTAKE. As management the mistake happened under her supervision. This should be a moment for her to make it right to me, the client. This woman should not be in a managerial role, let alone have an occupation on this planet. This was by far the worst person I’ve dealt with in the food industry and her nightmare of a face is emblazoned next to the McDonald’s logo for the rest of my life. I only desire that the corporate team reads this review so that she can be dealt with in the manner that she deserves. Treating customers like animals should not be a business motto, but I guess McDonalds has different expectations. Thank you for my cold food and for letting me watch a useless manager chastise an empathetic employee.
Went through the drive-thru for some soda and some spicy chicken nuggets. The woman who handed us our food didn’t even speak to us. The chicken nuggets tasted and felt like they were cooked hours ago. Cold and chewy, all around bad experience.
Very disappointed. Mcdonalds has plummeted in the last 15 years. I ordered twice because the first time you forgot my kids meal and sauces. So I got re- embursed from Uber eats. Then I attempted to order the kids meal again.Items still got left out. This is ridiculous. I understand you work a fast pace. But forgetting things from multiple different orders?This isn't the first day this has happened. Very frustrating. You have lost our business. Please do better.
Staff was helpful in navigating new menu options. I haven't been to McDonald's, outside of getting a McRib, in a few years. They were polite in fixing my friend's order. She always orders a Big Mac, no meat. They originally gave her a Big Mac, no bun. Everyone had a good laugh and it was business as usual. Clean place, napkins stocked, drink machines full.
Liked how nicer the cashier was to me, how they presented their food in a bag. The only thing was how unorganized it was to have someone's food presented to you inside the bag. Other than that, I would give it a 4-out-of-5.
Good food but you can't dine in. Prices have went up. Rude drive through employees.
They Decided since they like sugar in their coffee I needed it too. Waited patiently in long line 10 to 15 minutes. Got on i64 for a 2 hiur drive only to find I couldn't drink it and too tired to stop again. Total 0
This McDonald's is trash. They aren't open when they're supposed to be open, huge staffing shortage which leads to literally the line stalling out of the parking lot. They only do drive thru at this location,no takeout orders and ONE drive thru lane in short pump as if that's enough. They have two lanes but the second one always says " we're hiring". Go to Wawa instead or something.