I normally don't write reviews but this was so disappointing. I placed an order for an oreo cookies and cream extreme cake with a custom message on it for my niece's graduation. Awful. The cake was sloppily frosted and the writing was atrocious. The employee assisting me wasn't rude but didn't apologize either - just told me that this is how the cakes look. He offered to redo the message. Still bad. I wish I asked for a refund.
The ice cream ? isn’t bad. The price is bad. I also don’t like how the cashier shouts out loudly to you as you pay: “press the green button to tip us or the red button if you don’t want to tip us!” I mean seriously??? Since when we have to pay tips on getting ice cream as if these companies don’t make filthy money already by jacking up prices to make an entire population turn into cows ?. That’s certainly poor business etiquette. Headquarters if you’re listening please stop that inappropriate practice. In America ?? you only pay tips on a full seated service. No offense to any one . That why I’m only giving this place a star and below ?.
The service was great and fast and the shake I got was delicious
Attentive staff and delicious ice cream
I had a free reward but no one from the store seems to know how to use it including the manager. They redeemed my free reward but charged me for full price for both ice cream...
I always love ColdStone but it can be touch & go with the people that make the ice cream. I got a really good guy once that made sure to chop up my KitKats and Oreos super well. I'll ask for his name next time. But it was good and the line was light.
My husband ordered a sundae and the employee did not put the fudge topping on. They do not give a sample for customer to try, which is helpful if you are considering a flavor you haven’t gotten before. Also the worker did not inform me that one mix-in is included with the cup I ordered, which I would have appreciated.
Pretty Good Ice Cream. It was busy for 9:15pm on a Tuesday. We had to wait outside for about 10 mins but it was worth it.
Very disappointed, I walked in the store at 9:58 pm with my younger sister and 5 year old son, while I was asking them what they want. The guy walk out from the back kitchen 3 minutes later and said to us we have to leave as we walked in after 10.00 pm and they are closed. The other lady, she was disrespectful and rude, also walked out from the back kitchen and opened the door for us and told us "please leave, and have a nice day". Very rude! I will not be going back to that place again. They will not earn our business in the future.
It has very less flavor choices and most of them look the same. Staff are pretty rude.