10/10 Experience . Definitely the best Baskin Robbins location in Canada . I come 5 days a week and the staff treats me like family . Fresh ice cream too , I can tell they have pride in their work . Would definitely recommend this location . Their new employee named Ishan is great, line always moves fast and I’ve only seen happy customers . Don’t usually leave reviews but had to for this exceptional service .
They make the BEST ice cream cakes ever!!! They have so many options & they are made so beautifully! You can pre-order online 24 hrs ahead of time which is super convenient. If you're looking for a quick & cool cake, check them out!
Came in for an after school treat for the kids. After waiting a few minutes for an employee to even acknowledge our presence, the store phone rang so I get it. It needs to be answered. After another few minutes waiting for the employee to get off the phone, he asks us what we would like, as I go to answer, his cellphone rings and he proceeds to answer it. We walked out. Obviously customer service isn't their strong suit. Never had issues at this place before today. Very disappointed.
What kind of ice cream place doesn’t have fudge AND Nuts?? Seriously??
I like going to the Dunkin Donuts here, but on this particular Saturday morning, they are getting slammed!!! The line is stretching to the door and some people are waiting so long, they are just leaving. I really feel for the staff. They need help, or a better system.
Great BR, but they said they’re not going to make malts anymore. The reason for going to a specialty ice cream store is to get things like malts. How hard is it to carry malt powder at an ice cream store? Management take notice...
Wrote the wrong cake filling on the box. How embarrassing. I've been calling all day and no one picks up
Placed an order through DoorDash and only received one item that we ordered. Went to the store to correct the order and realized that it is horribly understaffed. When I arrived there was one person waiting on customers, with 3 groups totaling 9 people in front of me. Another staff member came out and started working the line. When I was able to talk with the night manager about my order issue, they were happy to make the order correct, but I noticed that the store could use at least one other staff person working so that orders are properly checked against tickets, ensuring product was ready and filled, and ensuring the customer line moves smoothly and quickly. I DO NOT recommend this store, until they can resolve these issues. Even though I went in person to pick up the missing ordered items, I still did not receive what I ordered. This is not the first time our order has been incorrect, but it is the last time we will use this store.
Thank you great service. Love it.
Horrible service. No masks enforced. AVOID. ALSO, 2 weeks ago they gave me a mixed family pint and now today all of sudden after waiting 30 min said that they don't do it bc of "contamination". Worse baskin robbins experience I have ever had and I am a big fan of the franchise generally.