Wendy's

2126 Ruffin Mill Rd, Colonial Heights - 23834
137 reviews
Fast Food Burgers
(804) 524-9577

Incredible service. There was quite the line as I went in right at noon. There were only three or four people that I could see working and they were all doing an amazing job. I’m not sure if Khadim is a shift lead or store manager, but if he’s not already and y’all aren’t looking at him to promote him to district or regional manager, you’d be foolish!! Incredible service!!!

Food is okay when it comes out on time. The staff could be better. It shouldn't take 15 or 20 minutes to get fast food...

Incredible service. There was quite the line as I went in right at noon. There were only three or four people that I could see working and they were all doing an amazing job. I’m not sure if Khadim is a shift lead or store manager, but if he’s not already and y’all aren’t looking at him to promote him to district or regional manager, you’d be foolish!! Incredible service!!!

Guy before me order the same as I did, a Dave's Double. When the cashier rang me up I tried paying with points. She said it failed. I tried again and she said that it failed again. I said i don't know why that it is failing, because I have more than enough points to cover it. Finally another lady came over and hit some button and it went through.The guy in front of me received his sandwich in about a minute. I however had to wait 11 minutes. Why I am not sure. But after I ordered it seemed like everyone disappeared. About 8 guests were waiting in line for four minutes until someone came back up front.At this point I noticed that the cashier had an ear bud in her ear and was hanging onto her phone and talking to someone it seemed.When she started taking orders she had to kept asking for people to repeat themselves.Weather she was on her phone or not I definitely don't know. But it sure did seem like it.I like wendy's a lot, but definitely very poor customer service here.

Everytime I go here they never give me the nuggets I ordered. I order the spicy nuggets. They give me regular. Then I get the spicy nuggets, its blended in with regular nuggets. Fries are not always good. Sometimes they are.

Clean store with fast service and friendly staff.

Can’t comment of any food but the chili which was good. The employees on the other hand except the only one working should be fired. 4 people on the clock 1 actually working. The 2 people up front made it clear that they didn’t want to be there and didn’t want to help anyone. 8 customers waiting more than 15 min and again 1 person actually working. It would be better to just close this place than cost drivers so much time.

Fast service usually. They get my order right and that is all that matters.

Usually not open past 11pm. Drive-thru never open. Please don't market your restraunt as open 24 hours when you close before midnight

This is my favorite Wendy's. Out of the ones I've gone to, this is the most accommodating, with the friendliest staff. The wait to get food is longer than other fast food restaurants, but the food always seems made-to-order instead of cobbled together from prepared ingredients. The wait is the only reason I left off a star.