We have come here twice in the past few months. Each time something ended up wrong. This last time our hotdog was cold, and the wrong kind. Then we got 2 orders of chili cheese tots but were given fries. One of the fries didn’t even have chili and cheese, instead they were placed on the burger. Then we were given all the wrong sized drinks/sonic blasts. All that was messed up in one order but everything was right on the screen. Maybe we’ll come back for something simple but I don’t think they can handle larger orders ($40+) effectively.
I’ve been coming to sonic for years and I love their food ! But their service has gone down hill. I order on the app and still have to wait 30-45 minutes for my food and drinks ! It’s really gotten ridiculous! NEVER order a sundae every time I do it’s always melted by the time I get it from waiting on them to actually bring it out to me. When I talked to the manager she came out to my car, I told her what I was missing and she got smart with me due to the fact I ordered two of the same thing thinking that what I ordered was sitting next to me. How can you be a manager and get smart with costumers that are telling you and showing you their recipe that they are missing something. Very dissatisfied with Sonic !
This is the last time. Everytime I go there the service is soooo slow. Hardee's got them beat and that's bad. I ask for orange cream slush. She says we don't have that. Asked a second time like really? 30 seconds later. She comes back with yes we can. After the long wait in line. The cashier could barely hold her head up. Like she sick or hung over. Eventually comes to the window with a strawberry slush. I said no I wanted a orange cream slush. Few Mins later She come back with a cup that looks like a cream slush. Thinking she got it right. I pull off. It was a strawberry cream slush ? with a lot of strawberries. Like way too many. It's not worth the hassle
Co-review: I’ve never had fast food take so long with so many mistakes. We weren’t brought out straws or a spoon with our meal, along with them needing to bring us a kids drink that they forgot(which we got fairly quick). My burger bun was literally falling apart when I would take a bite of my burger. My drink was watered down due to waiting over 20 min for a straw and the blast was over half melted while waiting for a spoon. It shouldn’t be difficult to make sure the customer has utensils/straws with their order. Over half the screens were broken so it made paying for our meal difficult. The only positive was the tots tasted good, but it’s hard to screw those up.
Server was very nice, but they are so disorganized. People were leaving without paying and when we ordered an extra drink, they attempted to bring us an entire meal again. The screen you drive up beside did not work at all.
Decent food but almost all the booths were busted. Ended up sitting in the drive thru line for way too long. Not to mention an employee went crazy and started fighting someone.
be true honesty i am co work they have me do everything here got no help for night shift feel like they push me super hard do everything there need big help at sonic job feel tired them nasty co work not do there job one manger call me out my name and other manger do job they do smoke there they dont care customer do there food wrong got no drink maker and it sad and stress me out make me do bag drink trash in and out trash no one not help me on carhop and do what manger told me do there like do drink make bag trash in and outside and bathroom and park lot and drive thru no help this job is my worst job here cant be good friend co work here tell me the customer wait on the food when finish do trash and cleaning. dont want no one join this job they dont care about you.
Great service, friendly staff. Was told at the beginning of my order that it may be a longer then normal wait. I couldn't tell if I was. It was fast to me
I have eaten here before many times before and enjoyed the food. I thought I had tried their chicken tenders also but I found them very bland and certainly not worth the price. My sweet tea was good, not too sweet. They could try putting a little less ice in the tea. I will continue to eat my favorites. The appetizers are really good from times past.
Milkshake was good but the chili cheese dog looks like it was flipped upside down in the container but it wasn’t… however the bun was either cut or ripped in 2… very odd. I remember why it’s been about a year since I’ve gotten sonic. It’s not the same as it was years ago.