services was excellent food was great
Ordered food online and it was supposed to be ready in 20mns. get there at exactly the time it was supposed to be ready and it's 50 mns before they bring the food out. The order was in no way complicated and nothing was substituted to maybe explain why it was taking so long. Nothing was offered to compensate for the issue, other than sorry. 3 people came and picked food up and left before we did. had to edit: also missing 3 items. a soda, ice cream, and fries. and when I called and asked to just refund the items she said she couldn't because they were attached to other items. so you couldn't just ring up the items separately after keeping someone waiting for almost an hour? also each time I've ordered on door dash I specifically ask for no tomatoes in whatever I'm eating as I am allergic. every time tomatoes has been present.
Me and a buddy went to BWW in colonial heights. He ordered the loaded Nacho’s the chili came out ice cold. He sent it back. It came back colder. Finally we got the manager he got it straight. My buddy ordered something else and the rest was comped. I doubt I’ll go back .
So I used to work for them a long time ago. I haven't been in there since I left, 14yrs ago. So my wife and I decided to go for lunch. I ordered the large cauliflower bites with 2 sauces and the large potato wedge, and my wife got the small cauliflower bite with 2 sauces and a small potato wedge. It wasn't busy at all, pretty dead. So when the food came out, everything was flipped. My wife had the large portions and I the small. So when I sent it mine back to be fixed, all they did was slide over the ones that were on there to begin with, and just added the other ones to the dish. Then they brought them back out to me. I spoke to the manager about the situation, and the only thing he offered was a 10% off my meal. Needless to say, I won't be going back.
Restaurant told us it would be a 20-30 minute wait to seat 8 of us, and we couldn't go to the bar area. We ended up being seated fairly quickly in the bar area where there was plenty of seating. Assuming it was due to being short staffed as it took quite a while for drink to come, over 20 minutes and they were at counter for over 10. Also, the floors in the entire restaurant felt weird to walk on. Giving three stars as the staff that was there did a good job at getting us quickly seated and coming back to take follow-on orders.
Been waiting over 20 mins to be seated in an empty restaurant. Absolutely ridiculous. Worst customer service ever. Matt tried to be helpful but at this point after waiting 24 mins for a table he's wasting my time and everyone else's.
We were sat down immediately. However, it took 30 minutes for our appetizers and drinks to come to the table. Next, it took 20 min after we finished our first drinks to get refills. It didn't seem to be our server's or the cook's incompetence, only that they are extremely short staffed for the number of table they are allowing per server. Other than longer wait times, the food was excellent and they were able to add grenadine and 2 cherries to my Dr. Pepper. Keep up the great work to the few workers here at Bdubs!
Online ordering and pickup was seamless and we picked up at the time we were told to. Quality of the food was extremely poor. Every traditional wing we ordered was extremely dry like it was microwaved or under a heat lamp for an hour. Their was also very little rub on the wings, so they were even more dry and lacking flavor. We also had several partial wing pieces which they counted as a whole.
The wings and onion rings were okay. I got the Smoked Brisket burger and it was absolutely disgusting. Took one bite and tossed it. This location has gone down hill in the recent years. Hard pass. The dining area is often dirty with food all over the floor and sticky tables.
Waitress was good, food came out at different times, took 45 minutes to get the first wave of food. Tots were cold, 30 more minutes to get the wings & they were over cooked & not covered completely in Buffalo sauce. If I had wanted my tots as an appetizer I would have ordered them as an appetizer. Ran out of unsweet tea. We got there at 8:30 & they close at 10 & we got our final part of our meal at 9:45. From 8:30 on there were only 4 tables with people in the whole restaurant so it was not a busy issue. Had to seat myself after 3 workers walked by me & never said a word. I usually don't complain but this was ridiculous.