Only the drive-thru is open. Even if you order a head to avoid the line. You have to go through the drive-thru... The lobby is closed. And there's no sign, nothing on their app, and nothing on Google.I don't know why they can't just order hand you your order at the door? Even if the lobby is closed. Why make you wait in the drive-thru? People order ahead to save time. This kind of defeats the purpose of the whole "order ahead" service.And the folks working aren't particularly helpful either. One, no sign. Two, no answers.I didn't even know the lobby was closed until I had already sat around waiting for my order to be done and tried to walk through the front door. Then I had to go to the first car in the drive-thru and ask the other customers if they knew why the doors were locked. Only the other customers could tell me that the lobby was closed and that we had to pick up our orders through the drive-thru. There's not even a sign...Not helpful, fam.And when I asked the lady on the intercom if it was going to stay this way, she kind of acted like I was the ridiculous one. Just kept repeating it's closed now. It's closed now. It's closed now. Is it going to stay this way? It's closed now. Is it because of covid? It's closed now. Do you have a favorite color? It's closed now.Not helpful, fam. Twice.
Customer services was nice, but my cup wasn't secured so it got all over me while driving and the cinnamon twist was hard like pasta noodles.
It took 20 minutes to get to the speaker and being 3 cars in line to the speaker. The person taking the order was rude then. The order was missing food. When handed the order, it was looked through to make sure everything was there, the young boy behind the speaker sarcastically said it was there rushing the transaction. Our receipt never was handed or put it the bag, just balled up and thrown out so no complaints could be made to the manager.
Always fresh. Please grant the staff some grace as it is worth the wait. The location is busy and may be short staffed. Be kind, polite, and thank them for showing up.
Steak chalupa was good but not much meat on it. Doritos loco taco was ok. What's sad is that I enjoyed the nachos and cheese dip more than those. Can't expect much for American Mexican food. It's not real Mexican.
Not as polite as they used to be. I pulled up to the drive-thru and had to say \\\"hello\\\", throated speaker to get someone. I also had to ask for sauce at the window vs. them asking me the way they used to. Overall customer service at this location is just not as friendly (almost chick-fil-a like) as it used to be.
Probably because of COVID-19, their customer service is somewhat lacking at drive thru. They only say thank you if you say it first. Interesting
Lots of customers because the lobby is closed due to lack of employees. The drive-thru was packed but it didn't take long to order and to get my food. It was delicious.
Been 2 months after being lied to by the manager about dine in being closed due to \\\"broken door\\\" now their excuse is covid yet all the other taco bells in the area are open for dine in. The lazy manager and staff just don't wanna clean is what it is. Spent all that money for renovation and now not even using it
Please, please, please open your dining room. It is ridiculous to wait 30 minutes in a drive thru line because you won’t open your dining room.