Placed order in bakery my sushi tray was forgotten. Had to wait for that to be prepared. My tea sandwiches where good however some of the bread looked like it was torn instead of cut into triangles. NO CONDIMENTS. I called ahead of time to tell them ill be late and my order still wasn't complete
First time there was today. Store was clean, fresh produce was being put out, and friendly staff.
William in the seafood department! He came out from behind the counter to show us the shrimp we were looking for and steamed it perfectly! I had a question about a feature in the app and he did not hesitate one bit to show me.. He has a great demeanor to work with the public . Thank you William!!!
I have never been so angry as I am right now. I have spent thousands of dollars at this Kroger. I ordered 2 graduation cakes, also bought balloons and a candy vase for graduation .Omg, so I get to the facility where we are going to have our graduation party, neither one of my cakes had congratulations on them, like I had ask,also my daughter's name, was spelled incorrect, the had added extra letters to her name and spelled it wrong..I'M SO EMBARRASSED.
Their pick up service is awful! The guy, Jean Paul, who loaded my trunk was careless. Also I was not informed of unavailable items until I got there. I complained about the poor service to the store, but all the manager, Laurie, did was offer an empty apology and offer to refund for dented and opened items. She didn't even ask my name or identify herself as the store manager when she answered the phone. I always believe poor service starts at the very top. The point of pick up is not to have to go into the store. It's a lousy store with poor parking and traffic control. No more pick up from there and no more shopping there. I have to go to Food Lion tonight because of the half-assed way they handled my order.
I have never had an issue that wasn't immediately and respectfully handled. the staff is friendly and helpful. the selection is always great.
They play super music too!!!
Always fresh baked goods!
Great place to shop in Chesapeak.
After I walk the Jordan Bridge it is just a cool down for me. I love the fresh produce, the cleanest of the store and the friendly staff.