McDonald's

941 Emmet St N, Charlottesville - 22902
132 reviews
Fast Food Burgers Coffee & Tea
(434) 295-6092

Everything is slow.Edit: Went there again, and the service and timeliness seems to be improving. Changed from 2 stars to 4 starts. Keep up the good work guys!

They always forget my one of the order so makes me goin back again didn’t say anything please make sure the people order right and give it to customers don’t make it people drive back !!! Tried of this McDonald’s

Always available and reliable, impecable with the marketing specially with the happy meals. And I do like their apple pie, but I'm not a fan of their flavours.

Insanely slow. I waited a full hour in the drive thru for a single order of chicken nuggets. It seemed like the employees were purposefully trying to work as slow as humanly possible. I probably spent more on the gas burned while idling in line than the meal itself cost. Also, their app tells you that you can pick up curbside, but they refuse to do that. Management needs to either make their employees do their job, or hire more people.

Asked for a sausage and egg biscuit no cheese, got cheese. And great presentation

I honestly am not sure how this is reality for a business to stop this low. I almost never leave a review but I felt obligated because it didn't sit well with me that I got scammed out of my money from an official business. I was told my mobile order didn't go through so the guy at the cashier told me he could ring it up separately, and told me to wait past closing. I never got my food or receipt (which in hindset was a mistake cause I have no proof of my order other than the fact that I was charged.) If anyone is ordering from here past 11PM, don't bother unless you want to be scammed of your money from unofficial procedures at this McDonald's. I know I don't stand alone on this issue and I hope the general manager sees this. Make sure to get a receipt before waiting in the "reserved" line for them to lie about giving you the order.

Love their fries, their quarter pounder, and the seasonal McRib. The apple pies rock, too.

The young kid who took my order thought it was funny when he told me he was calling the police cause I was harassing him then when I didn't respond he started dancing around and laughing. He needs professional help. NEVER EVER GOING BACK THERE!!!!!! All I did was place an order never been to this location before

Such a disappointing visit… but that’s what there is to be expected from a McD’s! I stopped in one morning while enroute to the office and needing to grab a quick bite on the run… I waited in a long drive-thru line for 5 mins and the cars ahead of me never moved! I ended up having to get out of line without ever getting food (or getting close enough to place an order). I swear, McD’s are always such a disappointment!

I give the manager on duty (Thurs 9/30) the 5 stars. He gave us the best customer service that I have ever had at a fast food restaurant. My daughter ordered a Iced Mocha. Her first one at McDonald’s. The machine was being cleaned, so he offered something else to drink while we waited. He gave her a bottle of water, not just a small cup from the faucet. 15 minutes later, it still wasn’t ready. The manager offered us anything else to replace it, if we didn’t want to keep waiting. We waited 5 more minutes. When the machine was ready, the manager made the iced mocha himself. He upgraded it to a larger size for no extra charge, and added lots of chocolate sauce. My daughter really enjoyed it. We will definitely be going back to that particular McDonald’s again. Hands down, best customer service.