I have been ordering from Jade Garden over 15 years. The food is always delicious and fresh. They are always on time with their orders. Thanks Jade Garden.
It’s close to the extended stay place I frequent so tried it out. Been getting delivery from a restaurant further away but there have been problems with price and delivery. Jade Garden offers only take-out. The operation is fully exposed when you walk in. Very strip-mall. And yes, as others have mentioned, the staff you talk with are surly. But the food is very good Chinese American. I did my usual opening gambit: Pu-Pu platter for 2, hot & sour soup, moo goo gai pan and house special egg foo young. The appetizers came with a s&s sauce tub, soup with crunchy noodles and the entrees with rice. Generous other packets upon request. 40 bucks total. Thankfully the quality is excellent, esp the white sauce. Quantity is more than usual, as they advertise. Good packaging too. Their containers can be reused by a guy on the go. For such an unimpressive first look it’s pretty darn high level. The prices seem pre-pandemic. They prefer you order directly from them since BeyondMenu hits them for 5%. I’ll be trying their specialties next time.
Jade Garden is one of the best Chinese restaurants in town. I love the chicken wings and fried rice. My husbands favorite is the sesame chicken or general Taos chicken. My kiddos can’t get e out of the lo mein. It’s definitely worth a try.
The staff is rude and have negative energy. I felt very unwelcomed and treated with less than decent respect. The food is actually good most of the time, UNLESS the rude staff are halfway listening to you while speaking and make an order and put food you're allergic to in your order -like they did with me. I ordered plain fried rice and the rude woman who typically completes orders wasn't being attentive to me and gave me an order of shrimp fried rice. When I called the business and explained how I am allergic to shrimp she was very unpleasant. Since then, it seems as if she is consistently and absolutely rude. I have decided to avoid this establishment.
I wanted to like this, I really did. After not eating here a decade, it will be another 10 years before I might try again. The fried rice like everyone mentions is bland. The fried veggie dumplings were super salty and just had a weird taste that no other veggie dumpling in cville has, and was overall just not good. The worst part of the experience was they are still using styrofoam and they staple the trays shut for transportation. I cut myself while trying to open, though it was very tiny, I shouldn't have to bleed for my lunch. What also worries me about the staples is if pieces fall into the food without knowing. They are updating the restaurant but need to be updating the cheap menu. Too bad I won't get a response on this review.
General Taos was ok, but yellow shrimp fried rice was suspect as was sweet and sour pok. If you are famished I guess it's an option but threw much of this order away. Got two ok egg rolls for paying cash. Place is dirty and like a convid combat zone in appaerance.
Very average. Woman at the front could not have been more rude. Sorry for bothering you. But don't worry, it will never happen again.
Food improved since last I ordered there. Fair price, packaged hot without long wait.
It tasted like it looked, absolutely disgusting. Also, not a single vegetable in sight. No thank you.Sorry, had to edit. My fortune cookie was stale too. Would give 0 stars if I could.
Easy to sum up...Decent American Chinese fast food. I ordered a lunch special sesame chicken from a not so upfrontly nice or engaging staff member (see other reviews about rudeness) and added a drink and an egg roll. I think I paid 2 bucks to add the egg roll and drink.I was given a wait time of 10 mins so I left and came back. When I came back to pickup my order was ready. Jade has COVID-19 precautions in place as far as a plastic wall that blocks customers from staff. The wall goes from the floor to the ceiling. There is a notched slot to pass cash and cards and a small hatch to retrieve your food. I did not notice any staff wearing masks so the wall might only be to protect the staff from the customer. The staff member forgot my drink but had already pulled it out to hand over to me. When I mentioned it she cracked a smile and we had a laugh. Other reviews speak on Jade's customer service lacking but overall I was fine with it. The humor about the drink made things better.I carried my order back to work but on the way I couldn't help but smell the egg roll. I was starving and snatched it up...fried to perfection and very tasty. So tasty that I didn't get a picture of the golden browniss, sorry fam. As for the main entree the chicken was fried well, having crispness and a sauce that wasn't too sweet. The rice was bland and not what I was hoping for as a friend rice but in totality I could return and try something else... Definitely craving another egg roll right now SMH.