I'm not a big fan of Subway's menu but I had some gift cards. This was the best Subway experience I've had. In addition to the food tasting somehow better than average, the staff was super friendly, conscientious and didn't mind my dumb questions about ordering thru the app for the first time.
For the employee Cheryl or whatever her name was, was very rude over the phone and hung up abruptly. She Sounded very unfriendly and unhappy after I simply asked nicely to merge my orders after another employee who was much nicer said i’d be able to.
Fast, efficient, and friendly service .
Good service
Fast service, fresh food
Fast service, fresh food
place was clean staff was friendly and whipped out 4 subs in no time with no mistakes
The store messed up our pickup order. We didn't open our sandwiches until we were home, across town, and there was not enough time to return before they closed for the night. I called the store. The employee said I was wrong about the sandwich being incorrect because he personally made it and knew it was made right. He was in fact argumentative with me about it. It wasn't until after I read the receipt to him and pointed out the toppings he was referring to went on another sandwich that he admitted he messed it up. He then went on to refuse to issue a refund and provided very poor service. I asked for a manager to call me back the next day. That was August 3rd and I never received that call. I submitted feedback directly to Subway requesting a refund. No response. I submitted a second feedback directly to Subway. What I got in return was a response from Scott Hillyard "Franchisee" who not only refused to issue a refund but even implied I was just trying to get something for free because "everyone was trying to get something for free right now" - seriously!!?? I told him I wasn't interested in free food from his store and wanted a refund. He refused. His business took payment for food that I didn't receive and he refuses to refund that payment. All I can say is I can see why the employee's customer service was so bad, he was obviously trained based on the same values as the owner - that everyone just wants something for free and doesn't deserve to be treated like a human being.
I have always had a good experience at this partic-ular Subway.
We stopped in yesterday for lunch on our way to Tennessee to pick up a new dog and I was extremely impressed. The bread was nice and fresh all of the staff was friendly and my sub was delicious. Great job subway !!!!