I've had several bad experiences now. They're consistently slow. There's one employee inside who slowly makes drinks and only addresses a new customer every 7-10 minutes. One time I used drive thru and ordered a croissant sandwich. They gave me a plain, uncut, croissant and I had to turn around, go back, and wait 15 minutes for them to get it right. No apology.
I’ve been going to this location for 6 years, great location and very convenient. Over the years there’s been a few misses here and there, no big deal. Service has been declining over the past few months. I’ve watched people pay for their item and still drive off after waiting 10+ minutes. I’ve done the same. In the past 4-6 weeks it’s every day. Computer and microphone isn’t working or not enough employees, on and on and on. I get that everyone is having some sort of issue, but you’re losing business and the regulars are fleeing to Starbucks.
Early morning service is SLOW. It is the rule rather than the exception that you will find 10 to 12 vehicles in the drive-thru at the same time a line of 6-10 customers waiting inside. In addition, the employees demonstrate a lackadaisical attitude in providing fast service. Today, once I placed my order for 6 donuts and a cup of coffee, I waited for a full 5 minutes for a small coffee. My grandson and I love the donuts but their service is below substandard in and often not friendly.
I ordered through Door Dash and every donut I ordered was incorrect. I spoke to an employee (7:31pm Thursday night 5/26) who was having a HORRIBLE night and thought it best to take her frustrations out on me as the customer.She reported she gave a replacement because she did not have the donuts I ordered she actually said she only had "three donuts in the store." I'm not sure the flavors of those donuts - but I'm guessing they were not the flavors I ordered.I asked for the manage's name and was provided "Carol." I will contact Carol and the locate the district manager tomorrow as the poor woman I spoke with was having such a horrible night, she could probably use some time off or maybe more staff in the store, I'm not sure. But she was so overwhelmed, speaking so quickly that a few times she lost her breath, it was heartbreaking to hear someone in such distress over donuts.With the employee shortages going on now I can only imagine how overworked this employee must be, it was actually very sad to hear her frustration. It might be possible customer service is not the best line of work for her to be in because it can be so stressful and some people are just not equipped to talk to the public without getting so worked up.Maybe "Carol" as the manager might want to have a conversation with this employee to truly find out if her working at Dunkin' Donuts is really the best fit for her. Seriously she was so completely overwhelmed--I can only imagine how she must feel under such pressure.I did speak with Door Dash and was provided a full refund for the incorrect donuts and the gentleman at Door Dash was so kind, and understanding, never have a problem with them, great staff.I did explain to Door Dash how overwhelmed and distraught the employee was, and the gentleman stated Door Dash would get in touch with the manager to discuss as well.I think "Carol" might do better supporting her staff or possibly not leave someone on charge that is clearly not up to the job. It's unfair to the employee to put her in a situation where she was so completely overwhelmed.I did read the other reviews regarding the negative customer service at this location. I'm sure the employees are not to blame, positive customer service trickles down from management, from what I've read and my experience tonight, management did not put the best candidate in a customer service position.I also wonder, why if the store is open until 9:00, and I called at 7;30, there are only "three" donuts in the entire store?For reputation sake, as Dunkin' Donuts usually has such great products, this store might want to shut down for just a while to retrain their employees and/or higher employees who do not get so distraught and overwhelmed when dealing in customer service.And finally, to the poor woman I spoke with tonight who was having such a horrible night, completely overwhelmed and distraught, remember it's only donuts.I do hope you get some rest tonight, and you have a wonderful day tomorrow. No need to worry, I will speak with "Carol" and I'm sure through Google can find someone higher than Carol to speak with about giving you a vacation PAID of course!!!
Nothing is more annoying than ordering an iced coffee a specific way, and then the staff just deciding to make the drink however they would like instead. That situation happens to me just about every other time at this location. I cannot stand overly-creamed coffee, so I order my medium iced coffee with one cream and three sugars (standard is 3 cream/3 sugar) - only to usually receive an extremely pale over creamed iced coffee. The bacon egg and cheese sandwiches they sell here are a complete joke too - they're like eating plastic and are under toasted in a gross way.
Consistently bad service the female working there with black hair was very rude also they obviously don’t like wearing gloves it’s disgusting. The girl making the shake wasn’t wearing gloves either and I saw her fake long nail touch my food I later threw the whole thing away that is extremely unsanitary and disgusting never again!
Unless your getting donuts or black coffee, don't waste your time. Espresso shots are always burnt. On numerous occasions my daughter and her friends have been harassed by their workers for hanging out inside and outside, even if they purchase something. If you try to call their location to complain or get some answers, they don't pick up their phone.
Love the coffee. Quick service.
The service was really great! We got our order, however the sweet iced tea was too sweet. Since COVID cases are on the rise, we noticed one employee not wearing a mask and was coughing. This caught our attention since he was behind the counter near the donuts and other foods. We went around 3:45pm. As an establishment that sells food and has direct customer service, everyone should be wearing a mask. I also send this feedback to corporate.
I go for coffee while my kids enjoy the different flavors of ice cream. Nice place to spend time with the kids and family.