Their "animal policy" states that people with service animals and who are not visibly disabled will not be able to enter the establishment with their service animal. Terrible policy, does not comply with federal regulations, and is so discriminatory--- helllooo... not everyone who has a disability is in a wheelchair!!!Franchise note: first time I've ever seen taro in a froyo establishment.
The old man on the register was definitely not trained for customer service at all.
They were out of some flavors,lot's of toppings though,the clerk isn't very friendly
The frozen yogurt here is good but the customer service is horrible, I've been here a few times and EVERY time there is a moody person at the cash register. They don't offer military discount and almost every time I have to sample the yogurt because they will have past due yogurt and I have pointed out that one will taste weird or too sour like it went bad and the gentleman just nods like he knew and says to get a new one!! If you know it went bad why not just get rid of it ?!?! This place is ok but TERRIBLE CUSTOMER SERVICE AND ATTITUDE
INCREDIBLY rude owner/manager (the old crusty Asian guy) He berated my boyfriend and called him names when he was just trying to get some yogurt lol (Note my boyfriend is a black male and according to these previous reviews this man is racist) Will never go back again!
One of my favorite places in this neighborhood
Owner or manager or whoever it is he rude and unprofessional stayed there for three minutes so he came out from the back I have to scream hello is anybody here
Don't go to this store , they never take coupons or promotions. The Asian guy was rude?
I went there with a birthday coupon from Saturday that was good until next Friday. When I was telling the Asian man there he wouldn’t even let me finish my sentence before yelling “NO, No, No” and every time I tried saying something he kept saying no. He was very rude and disrespectful.
RUDE! First and last time for me!!