Well... the location is in a corner of a terminal, no seating, and dim lighting. Thr staff is friendly and service was fast. However, I know the name is smashburger...but my burger shouldn't be smashed, barely cooked cheese, and the tots dripping grease for $16.00 .. the two stars are for thr staff. But the overall experience was not good. Will not return.
Walked up at 6:45 to order a burger and fries and was told only chicken fingers and fries. Requested the smash fries and was told only regular fries. Pretty sad when you are that lazy that you won’t even make your signature items and turn multiple people away. You say you close at 7 therefore you should be serving food up until it is closing time!!
Bad!!! They literally just sd to me “only chic fngrs & French fries”, and when I asked is this normal in an airport restaurant (where the rent the owners must be paying is astronomical) he replied, “ yes it is normal when it’s slow and we close at 7pm.” It was 6:22pm and I watched them turn away at least 8-10 ppl within a 5 minute time period. It’s incredible what unmanaged employees will do when their owner rarely shows or is badly managed. I told him I actually walked way out of the way just to get a smashburger instead of 5guys or a couple others I passed just to get here. He is only response was “sorry.”
Jerome was great! Very hospitable. Food came out hot and tasting great!
Service was great & my order was made fast!However, food quality was really not worth the money, even w my lowered standard since it's a busy airport location. I ordered a double specialty burger (one with Swiss cheese and mushroom). The food quality was really, really poor. The cheese wasn't even melted and the buns were soaking wet & it felt like they just slapped everything in carelessly it was very messy & difficult to hold and eat (also where's my mushroom ): ). Hopefully it gets better!
Lady behind the counter said 5 mins, boarded my flight 25 mins later with no food. the messed up every one of 8 orders while i was there.Not that it matters but after me saying my name 4 times and spelling it P-A-T I ended up with MAYK as the name on my order..It would almost be entertaining if it wasn't so overpriced
Slow. Had to choose to miss flight or burger… I chose burger
service overall bad slow does not appear to care get food to customers while it is hot and on counter waiting to put into bag disappointed
Pretty good food! I tried one of their Chicken Sandwiches! Very slow service though.
They only had fries and chicken tenders to serve