I ordered the 8 piece family meal with mac and cheese. There was an upcharge of $1 for the mac and cheese in addition to 2 state taxes on an already expensive order. A total of $27.49. I receive my order with at least 15 packets of ketchup which I did not want, so I proceed to remove them from my bag and the ask employee near by if I can have the blackened ranch sauce. She at first pretends not to understand english (I later learn she is the manager) and calls another woman over and I ask for sauce again. They inform me that sauce will be an additional 55 cents. I am shocked! I was informed the place was under new management and this is the way things were now. I let them know it didn't make sense as I just spent almost $30 on chicken and could not even be given 1 sauce but was given all said packets of ketchup!!? I asked for the owner and the manager said he/she was not there and she could not provide me with a business card to contact them. SO I asked for a refund. She gladly obliged. Then proceeded to throw away all the chicken and biscuits BUT kept the mac and cheese on the side. How unsanitary and in the same breath wasteful. A business will forgo $30 for a .55 sauce pack.
Well since no one's talking about it let me address the elephant in the room, this Popeyes is notorious for customer service and on top of that they get haunted by couple guys (could be home less idgaf) .One of those guys asks for Money from customers and the other one bad mouths at the staffs and if you stand up for the staffs he's gonna come after you too, I wonder why they're not taking action against them. I literally stopped visiting this place for these annoying people.
Stay away from this location. To start they have no customer service and will leave you waiting in line for 20 minutes at lunch time when most customers are on their lunch brakes. Even after your purchase food from them they will charge you 50 cents for each suace and to top it off my total for a small side of fries and a side of mash potatoes was almost $9... the long and the short is stay away and bring your money elsewhere!
I ordered beignets online, they took my money, and after I got home, found out they weren’t included. After driving back was told they didn’t have them, didn’t plan to serve them and were only going to refund what they cost, but without the sales tax. The Manager was condescending and had a non- existent customer service attitude. And yes, the beignets were listed both online and in the store on the marquee. I’d give a -1 rating if I could! I also relayed this to their corporate office.
We arrived just before 10:00 p.m. last night not knowing that at the store was about to close at 10:00 p.m. . We had researched & the internet said that it was a 24-hour store. The crew did their best to provide meals for our 24 men's volleyball players with a smile!
Ordered 20 pcs halal mixed chicken but they only gave me 19 pcs when I counted (they charged me for 20 pcs). The food was fresh and delicious. They had my order ready in about 20 mins even when they seemed very busy. I can’t give them 5 stars due to shorting me a piece of chicken. Btw you have to ask for halal chicken as the full menu isn’t halal.
Long line. Only 2 cashiers on duty, one for delivery orders. Almost my half hour of lunch was spent here.
Very very very very slow place. The cashier guy is rude, and he packs the food after he touch the cash. They’re short in staffing, and I think the old owner who works there doesn’t want to hire more people. I wasted nearly 45 minutes of my life just to ordering a chicken sandwich. I ordered with my chicken sandwich Mac& cheese, but after I went home I found that they gave me a fries. The service was so poor. No receipt, and wrong food. It was first and last visit to this location. Never going back.
Juicy chicken. I really liked it. We ordered halal chicken sandwich and halal signature chicken. Both are just awesome.
Worst customer service I’ve ever seen, takes for ever to place your order. Staff trying their best to ignore customers. I’m just wasting my time here. Will never come back. Staff is super rude