Creamy, flavorful, rich, smooth delicious ice cream. Honey lavender just the right balance of lavender i.e. not overpowering so it doesn’t taste like a flower. Great staff. Thai tea and other non standard flavors also yum. Get this ice cream!
great ice cream great service
With so many flavors to try, I highly recommend that you order the flight.You get to choose five flavors from the menu that range from your traditional to the Asian Heritage Month ice cream flavors.
I came here the other night, admittedly a few minutes before closing. Devante was helping us out and was super friendly and got us ice cream even though they were already cleaning up. The ice cream here has always been absolutely amazing, especially the waffle cones. I'll keep coming back solely for the customer service and tastefulness of the various flavors!
I placed a pick up order today for 3:20, I went to pick up and no one was there. I called the store numerous times but no answer. Not sure what happened but I would like a refund since I got charged.EDIT:Owner contacted me and currently working on refund. They are very professional and hope their opening manager is ok! Will be going back sometime soon. :)
some of the best ice cream in the dmv. ice cream jubilee has super unique flavors that are always so delicious. i love that the menu changes seasonally so their flavors never get boring. they do keep a few staples year round but the seasonal flavors are where it’s at. i recommend getting a flight so you can try smaller scoops of all the seasonal flavors. my personal favorite is the red bean walnut cookie ice cream that is a special for lunar new year.
The seasonal flavors are SO good and the staff is really friendly! Highly recommend for a sweet treat!
The manager, Matt, and his team member Noah were such a tremendous blessing to me! The exceptional service provided reminds me of what’s so great about the world reopening. This (Ballston location) team left me overjoyed to finally be able to savor Jubilee’s delicious ice cream with friends again and the seasonal flavors are the absolute best!!!☺️
Pay attention to what they charge you! I feel that the employee tricked us into paying more.So their ice cream costs something like: $5.45 for 1 scoop, $6.45 for 2 scoops, and $7.45 for 3 scoops. Anyway, my wife ordered 2 scoops of different flavors. The employee asked if she wanted them in 2 separate cups. We thought that was nice because that way, the flavors would not mix, so she said yes. After she already paid and after the ice cream have already been scooped, we realized that the employee charged her 2x of 1 scoop, which ended up being $12. This is almost double the price of her order of 2 scoops.So my wife asked the employee: did we really end up paying $5 more because you used 2 different cups? And the employee said yes, then pointed out that that's why she asked if my wife wanted them in 2 separate cups. The employee explained that she never wants to assume that customers want 2 scoops in 1 cup. But I guess she very conveniently assumes that customers are willing to pay $5 more just to get an extra paper cup, so she doesn't bother disclosing the extra cost to the customers.Anyway, she said she would be more than happy to refund the original amount we paid of $12 and charge us the revised amount of $7. I personally think people tend to act too friendly when they get caught doing something dishonest. "No problem, don't worry about it" -- as if she was doing us a favor, when in reality, she knew exactly what she was doing.And then the weirdest thing happened. After we paid the new amount, the employee then proceeded to THROW AWAY the 2 cups of ice cream that she had already scooped! Why was that necessary?! What a waste! And then she re-created our order but this time, put the 2 flavors in 1 cup. We didn't understand what was happening -- was she trying to make a point?So yeah, act all friendly, trick customers into paying more, and if you get caught, theatrically throw away your company's product for no reason.
The ice cream itself is 4 to 5 stars. This was my first time having ice cream here, and it was very good. I had the boozy rum. However, I find this ice cream to be too pricey, 6 dollars for one scoop. I also did not like it how the person who rang me up indirectly ‘asked’ me for a tip. This is not respectful or professional in my opinion.