There is a card in the rooms saying they offer room service. They do not. When I called the room service option the people on the phone sounded a bit rude. Bed was fantastic. View was spectacular outside of the hotel. Bathroom is a bit dated and tight. Low flow on the shower head. Staff at front desk were helpful. Will stay again. Just hoped for more from a name like Westin.
Don't forget to use ʜoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a hotel. This web site will compare hundreds of hotel sites and normally will have rooms much cheaper than others! Thank me later! This hotel is the best rated in this area. I have been coming here for years. If you choose this place you definitely will love it I'm sure!Only stayed a night. Great location. All the cafes, restaurants, and other attractions that make Old Town special are within walking distance. Clean rooms. Very helpful staff. A special shout-out to the lady at the front desk (I believe her name was Dana). I needed a crib for our 2 year old son. She helped us out and checked in with us later to make sure it was delivered to our room.
This stay was far from excellent. Upon arrival, I checked into the hotel with no issues. However, once I checked in, I was scheduled for a conference which delayed me from inspecting the cleanliness of my room. Later that evening, I returned to the Westin hotel, where I noticed hair on the ceiling, on the bathroom walls near the mirror, and inside the bathroom shower. I contacted the front desk but did not get an answer. The following morning, "Saturday," I contacted the front desk again in an attempt to address the issue and request towels. I did not receive a response. I left my room between 7:30 and 7:45 am. As I left the hotel, I figured I would bring the cleanliness of my room to the hotel's attention, followed by my towel request. However, the staff was not present. I returned to the hotel later that evening, where I was able to request towels and address the cleanliness of the room, and both requests were made at the front desk and via phone from the room. I waited over 30 minutes for housekeeping to arrive. Unfortunately, they never came, and I had a meeting to attend. Exiting the hotel for a third time on Saturday, I reminded the front desk of my requests, where the receptionist stated she would put the request in again. I arrived back at the hotel around 11:00 pm and 11:30 pm, where I indeed received towels. However, the towels were not clean, nor was my room. I called down to the lobby again, bringing my concerns to an individual named Joe. He requested photos of the hair on the wall and explained that I would be compensated for the inconvenience. I met Joe in the front lobby, where I asked for clean towels again. Joe provided bath towels that were not cleaned, which he acknowledged after I pointed out the uncleanliness of the towels. Also, I provided him with the photos that he requested displaying the hair in multiple areas of the bathroom. He informed me that he could offer me a complimentary valet. However, valet services were not needed. He proceeded to say, "I can not do anything since your reservation was booked through a third party." A very untrue statement. Also, if that was true, which the information wasn't, why even bring it up or request photos? When the manager finally came from the back office, I made her aware of my concerns. However, she provided very little help and no resolution. She requested Joe to have a runner address my room before leaving, which Joe refused after the manager left for the night. Instead, Joe stated, "I didn't hear that part of the conversation when the manager stated for a runner to be sent to my room that night." My room never got cleaned! The staff was unresponsive and likely didn't feel the need to help me due to my age.Sunday comes, and no housekeeping is present or sent to my room. When I asked Joe about the housekeeping on Sunday, he stated I needed to request it. I had done this, and the manager had said hours before she left for the night. I informed him I asked for housekeeping. However, I can't make you submit the request for them to come. So, the request was never submitted.Instead, the Westin attempted to give me a voucher for breakfast. I did not use it and ended up giving it to strangers in the hallway because I was not physically able to use it due to attending a conference, which I expressed to JOE and the manager on duty. When it was time to check out, I approached the empty front desk, where I had to call the phone number on the service desk to receive assistance. However, the receptionist sounded as if he was awakened from a nap by my call. After waiting 10 minutes for Joe to appear at the front desk to check me out, I requested a printed RECEIPT which JOE REFUSED to provide. Instead, stating I had to receive it In my email, which was and is entirely inaccurate. Since when have hotels no longer provided customers with printed receipts? This stay was horrible. My child and I had to sleep in a room that was never clean and bragged about getting
My King room was not ready when I checked in at 5:00 pm. They gave me a two bed double. There were a number of students staying at the hotel. They were very noisy late into the night, they also were playing in the elevators.The staff is very friendly and responsive to my requests. Had my King room been ready I would have given 5 stars despite the issues with the kids because that is not the hotels fault.
An extremely rude, unhelpful and unprofessional parking valet ruined my whole vacation in DC. In particular, the hotel should at least introduce a decent anti-discrimination training program to teach the staff the basic good manners, like those taught to kids in elementary schools; for example, every person, no matter his or her national origin or native language, was born equally and should be equally respected. The whole experience staying in the hotel was a huge disappointment, even a disaster. I can only say I feel deeply sad.
Was here this past weekend, nice area and great location next to shops and activities. Valet needs to pay attention to ticket # both times they got me the wrong car cause 4th # on ticket is different they only read first 3#s :-/. 20 minutes each time.Front desk ladies working the DAY SHIFT I think also European, they made our stay just better. Super friendly, smiling, and respectful plus they look great!On the other hand night shift girl needs to wake up!!! She came to us after the cleaning person had to call her for us. She showed up all mad and told us to HUSH!!! ??♂️ very rude, motel six should hire her. It made us feel like we were in another hotel.This one star missing is for her treatment.Bar crew was very friendly and funny! ? cat lady!Clean rooms, clean bathrooms, comfortable beds!
Can almost never go wrong with a Westin.Great and interesting location.. the courthouse is right across the courtyard. Plenty of shops and restaurants fairly close by. Quick trip to get over to restaurants and bars on the water. Rooms were clean. Front desk help was great.. outside of a small mixup on payment. Fixed and all good.Would recommend the hotel if in the area.
This is an hotel in the heart of Alexandria. The staff is awesome…So helpful!! We were there for a business convention. One evening we had a craving for ice cream so the shuttle driver took us to get ice cream! Who does that? The Westin does! I can’t say enough about how nice and friendly the staff was. I’m a firm believer in great customer service and these guys shined. Sorry, I forgot to take pictures.
Only stayed a night. Great location. All the cafes, restaurants, and other attractions that make Old Town special are within walking distance. Clean rooms. Very helpful staff. A special shout-out to the lady at the front desk (I believe her name was Dana). I needed a crib for our 2 year old son. She helped us out and checked in with us later to make sure it was delivered to our room.
A very nice hotel. The location is great and convenient - right next to USPTO and court house. The facilities are elegant. It was a nice experience to visit here. Even better knowing it is a hotel with unionized staff - in fact, it is the only unionized hotel in Alexandria.